Nickolas Fennelly
Denver,CO
Summary
Dynamic leader with a proven track record at TSGR, enhancing operational efficiency and driving business growth. Expert in Business Development and Team Leadership, I've successfully implemented process automation and fostered customer relationships, leading to significant improvements in customer satisfaction and retention. Skilled in navigating complex challenges, my strategic vision has consistently delivered results.
Overview
17
17
years of professional experience
Work History
General Manager / Instructor /Assistant Manager - HR
TSGR
03.2021 - 07.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Lead Mechanic / PR Rep /Senior System Analyst
The Lube Shop Ent
05.2015 - 10.2020
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Utilized [Software] to complete estimates for materials, labor and service costs.
- Performed routine and scheduled maintenance services.
Supervisor of Operations
JTD Ent
12.2011 - 05.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Owner/Operator
Evergrow Services
02.2007 - 12.2011
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Associate of Science - Ballistics
SDI
Tempe, AZ10.2021
Skills
- Advertising and marketing
- Process Automation
- Business Development
- Operations Oversight
- Customer Relationship Management
- Customer Retention
- Workflow Planning
- Quality Management
- Business Administration
- Account Management
- Staff Supervision
- Skilled negotiator
- Team Leadership
Timeline
General Manager / Instructor /Assistant Manager - HR
TSGR
03.2021 - 07.2024
Lead Mechanic / PR Rep /Senior System Analyst
The Lube Shop Ent
05.2015 - 10.2020
Supervisor of Operations
JTD Ent
12.2011 - 05.2015
Owner/Operator
Evergrow Services
02.2007 - 12.2011
Associate of Science - Ballistics
SDI
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