Aaron Adams
Lake Orion
Summary
Strategic Claims and Risk Management Leader with over 10 years of progressive experience overseeing high-exposure casualty, municipal, commercial auto, and complex liability claims. Proven ability to lead teams, improve claims operations, reduce financial exposure, and partner cross-functionally to strengthen organizational risk posture. USMC Veteran with strong leadership, discipline, and operational decision-making experience. Currently completing a Master’s in Business Management.
Experienced claims professional with a strong track record in managing complex claims processes and ensuring accurate settlements. Skilled in policy interpretation, risk assessment, and dispute resolution. Known for fostering team collaboration and adapting to changing needs while maintaining a results-focused approach. Valued for strong analytical abilities, customer-centric mindset, and effective communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist
First Student, Inc.
03.2023 - Current
- Lead complex, high-severity claims involving school transportation operations nationwide.
- Oversee full claim lifecycle strategy from investigation through resolution.
- Partner with school districts, safety leadership, operations management, and external counsel to mitigate organizational risk.
- Mentor and coach junior claims professionals to elevate technical competency and file quality.
- Assisted in the redesign and enhancement of the enterprise claims management system.
- Implement proactive risk-reduction strategies to decrease claim frequency and severity.
- Consistently exceed annual performance expectations.
- Remote
Senior Claims Adjuster
Tokio Marine HCC
07.2019 - 03.2023
- Promoted within first year based on performance and technical expertise.
- Managed high-exposure Commercial General Liability, Premises Liability, and Auto Liability claims.
- Directed litigation strategy in partnership with defense counsel.
- Provided guidance on governmental immunity defenses.
- Assumed responsibility for 100+ transferred files during staffing shortages.
- Hybrid
Senior Casualty Claims Specialist
Meemic Insurance
Auburn Hills, MI
03.2017 - 07.2019
- Managed first- and third-party bodily injury, homeowner liability, and UM/UIM claims.
- Independently handled litigated claims and negotiated complex settlements.
- Recognized with multiple performance awards for exceeding expectations.
Casualty Adjuster
Allstate Insurance
Raleigh, NC
09.2014 - 03.2017
- Promoted within six months based on investigative performance.
- Achieved 89% Customer Satisfaction rating.
- Consistently exceeded monthly production and quality targets.
Sergeant of Marines
United States Marine Corps
10.2004 - 03.2013
- Supervised and developed Marines in high-pressure operational environments.
- Led teams requiring discipline, accountability, and mission execution.
Education
Master of Business Management -
DeVry University
10-2025
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey
05-2013
Skills
- Claims Operations Leadership
- Litigation & Trial Strategy Oversight
- Governmental & Municipal Liability
- Commercial Auto & General Liability
- Risk Mitigation & Loss Reduction
- Claims System Implementation & Redesign
- Coverage Analysis & Policy Interpretation
- Cross-Functional Collaboration
- Staff Mentorship & Development
- Regulatory Compliance & Governance
- High-Exposure Negotiation
- Performance Management
Certification
- Multi-State Insurance Adjuster License (Reciprocal – TX, FL, NY, and additional states)
- Notary Public – Oakland County, Michigan (Exp. 09/24/2028)
Timeline
Senior Claims Specialist
First Student, Inc.
03.2023 - Current
Senior Claims Adjuster
Tokio Marine HCC
07.2019 - 03.2023
Senior Casualty Claims Specialist
Meemic Insurance
03.2017 - 07.2019
Casualty Adjuster
Allstate Insurance
09.2014 - 03.2017
Sergeant of Marines
United States Marine Corps
10.2004 - 03.2013
Master of Business Management -
DeVry University
Bachelor of Science - Business Administration And Management
Ramapo College of New Jersey