CHEYENNE N. PERRY
Indianapolis,IN
Summary
Dynamic Claims Manager with a proven track record at Geico, excelling in employee development and performance management. Expert in HR compliance and data analysis, I drive operational improvements and foster a culture of accountability. Recognized for enhancing team productivity and customer satisfaction through strategic leadership and effective coaching.
Overview
8
8
years of professional experience
Work History
Claims Manager
Geico
Indianapolis, IN
01.2022 - Current
- Supervise and develop a team of 8–15 employees through coaching, mentoring, performance evaluations, and continuous feedback.
- Lead recruitment efforts by interviewing candidates, assisting with hiring decisions, and supporting onboarding of new employees.
- Maintain confidential employee documentation while ensuring compliance with company policies and regulatory requirements.
- Conduct performance reviews, develop employee improvement plans, and recognize high-performing team members.
- Partner with senior leadership and cross-functional departments to resolve employee concerns and improve workplace performance.
- Research policies, procedures, and compliance requirements to support sound business and personnel decisions.
- Prepare performance metrics, workforce reports, and operational analyses for leadership.
- Coordinate employee training initiatives and monitor completion of required development programs.
- Manage sensitive employee situations with professionalism, discretion, and confidentiality.
- Improve operational processes while maintaining high levels of employee engagement and customer satisfactionLead and develop a team of 8-15 adjusters handling personal auto, commercial, bodily injury, litigation and complex claims
- Drive team performance through coaching, mentoring and structured development plans focused on quality, productivity and customer satisfaction
- Manage adjuster workloads and claim inventories to ensure timely claim resolution and adherence to company standards
- Develop and implement daily, weekly and monthly coaching strategies to improve individual and team performance
- Analyze operational reports, claim metrics and performance data to identify trends and present recommendations to senior leadership
- Partner with cross-functional departments to support organizational growth, operational efficiency and process improvements
- Train, onboard and mentor new adjusters while supporting leadership development initiatives for supervisors and trainers
- Promote a culture of accountability continuous improvement and customer-focused claim handling
- Collaborate with senior leadership to improve employee engagement, strengthen organizational culture and drive business results
- Ensure compliance with claims handling standards, company policies and regulatory requirements
Casualty Adjuster
GEICO
Indianapolis, IN
05.2018 - 01.2022
- Managed a high-volume caseload of auto casualty claims from initial notice of loss through final settlement, ensuring timely and accurate claim resolution
- Conducted thorough investigations by reviewing police reports, recorded statements, medical records, repair estimates, and other supporting documentation
- Applied knowledge of insurance policies, state laws, regulations, and company procedures to determine liability and coverage
- Evaluated bodily injury and property damage exposures and negotiated fair settlements within designated authority limits
- Established, monitored, and adjusted claim reserves based on ongoing investigation findings and claim developments
- Communicated effectively with insureds, claimants, attorneys, medical providers and vendors to provide updates and explain claim decisions
- Identified potentially serious losses and collaborated with Bodily Injury Specialists and management to develop appropriate claim strategies
- Prepared comprehensive claim documentation and maintained accurate electronic claim files to support all claim decisions
- Handled arbitration and subrogation matters by gathering evidence, preparing files, and presenting documentation as requested
- Demonstrated sound judgement and strong analytical skills to resolve complex claims while maintaining compliance with regulatory requirements
- Prioritized competing deadlines and consistently met productivity, quality, and customer service expectations
- Delivered empathetic customer service during difficult situations while maintaining professionalism and managing customer expectations
Education
Masters - Organizational Leadership
Indiana Tech
07.2026
Bachelor of Science degree - Business Marketing and Sales
BALL STATE UNIVERSITY
Muncie, IN07.2014
Skills
- Human Resources Administration
- Employee Relations
- Recruitment & Interviewing
- Employee Onboarding
- Performance Management
- Employee Coaching & Development
- HR Compliance
- Policy Interpretation
- Confidential Employee Records
- Training Coordination
- Data Analysis & Reporting
- Workforce Planning
- Cross-Functional Collaboration
- Process Improvement
- Conflict Resolution
- Microsoft Office Suite
- Organizational LeadershipGeneral Liability Claims
- Management
- Performance Management
- Litigation Claims Oversight
- Commercial and Personal Lines
- Claims
- Talent Development
- Claims Operations Leadership
- Workload Management
- Claims Best Practice
- Quality Assurance
- Employee Training and Onboarding
- Organizational Leadership
- Team Development/Coaching
- Process Improvement
- Data Analysis and Reporting
- Strategic Leadership
- Cross-Functional Collaboration
- Customer Experience Management
Timeline
Claims Manager
Geico
01.2022 - Current
Casualty Adjuster
GEICO
05.2018 - 01.2022
Masters - Organizational Leadership
Indiana Tech
Bachelor of Science degree - Business Marketing and Sales
BALL STATE UNIVERSITY