Cassandra Hernandez
Keller,TX
Summary
Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Careful and meticulous with dedication to accuracy. I'm Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Resilience Integrator First Sergeant (Human Resources Manager)
301st Fighter Wing - US Air Force Reserve
Fort Worth, Texas
04.2021 - Current
- Serves as the focal point between HQ AFRC and the reserve unit regarding all resiliency matters, with direct access to the Wing/Independent Group Commander and Command Chief
- Partners with AFRC's First Sergeant Functional Account Manager and the DRL team to ensure understanding of the latest AFRC resiliency initiatives, programs, processes, and requirements
- Proactively works with all helping agencies on and off the installation; collaborates and integrates with agencies to advocate for the needs of Citizen Airmen
- Serves as the OPR for resilience programs and activities to include providing guidance/recommendations to leadership and Community Action Team (CAT) / Community Action Board (CAB) members while facilitating multi-agency collaboration
- Ensures compliance with Department of Defense and Air Force regulations, standards, policies, guidance, and communication on resilience
- Supports agencies in overseeing the development and execution of the Community Action Plan (CAP) by ensuring effective communication, information sharing, and education utilizing existing tools and resources
- Engages military, government, industry, academia, and other stakeholders that may be directly or indirectly involved in resilience activities for the Total Force
- This includes participating (where available and appropriate) in community meetings, conferences, council meetings, other venues and forums, and through appropriate data collection
- Is the liaison for the First Sergeants Council, acts as the centralized focal point for all First Sergeants assigned to the reserve wing/independent group
- Serves as a liaison for all supporting agencies to include, but not limited to, Airmen & Family Readiness, Mental Health, and the Chaplain
- Responsible for all traditional First Sergeant responsibilities as assigned by the Wing/Independent Group Commander.
First Sergeant (Human Resources Manager)
44th Fighter Group - Air Force Reserve
Tyndall AFB, Florida
09.2018 - 04.2021
- The Air Force first sergeant is a key leader serving in a special duty position, rich in custom and tradition
- First sergeants are a dedicated focal point for all readiness, health, morale, welfare and quality of life issues within their organizations
- At home station and in expeditionary environments, their primary responsibility is to build and maintain a mission-ready force
- The first sergeant works directly for and derives authority from the unit commander and serves a critical link for the commander within the unit
- The first sergeant ensures the force understands the commander's policies, goals and objectives, and also ensures support agencies, i.e., security forces, civil engineer, medical facilities, services, etc., are responsive to the needs of all assigned unit personnel and their families
- The position is critical to the execution of the unit mission
- Although the first sergeant does not typically have a specific operational or technical expertise requirement, he or she thoroughly understands how decisions affect unit performance
- The first sergeant primarily supports the mission through interaction, support and management of all unit-assigned personnel and their families
- First sergeants respond to the needs of unit members 24 hours a day, 7 days a week, and may at times be required to work long and irregular hours, as well as travel extensively to and from mission destinations
- They remain vigilant and use the necessary authority to resolve issues that, left unchecked, would adversely impact readiness
- The first sergeant principally leads outside the operational chain of command
- As such, first sergeants are mindful they seldom are the ranking senior noncommissioned officer (SNCO) in the unit, and balance communication with the organization's leaders while taking the lead in establishing effective communication with all members.
Operations Manager
Two Maids & A Mop
Panama City Beach, Florida
10.2019 - 11.2020
- Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department
- Ensure safe and efficient operations
- Serve as a company representative on regulatory issues
- Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems
- Carry out supervisory responsibilities in accordance with company's policies and applicable laws
- Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards
- Organizing the budget of the company in collaboration with the director.
Unit Training Manager
44th Fighter Group - Air Force Reserve
Panama City, Florida
05.2017 - 09.2018
- Develops, delivers, and evaluates Education and Training program for 170+ unit members
- Applies instructional system development process
- Provides technical guidance and assistance to managers and supervisors on all aspects of the training program elements
- Collects and analyzes job performance data, and conducts occupational analysis surveys
- Prepares briefings regarding status of program, training reservists and newly assigned personnel
- Determines the most cost-effective method of delivering education and training to Air Force Reserve members
- Creates materials to support objectives
- Evaluates and inspects Education and Training programs within unit sections, determining adequacy of existing courses and programs
- Develops tests and standards to measure individual abilities
- Compares individual knowledge and skills with job standards, and identifies Education and Training requirements
- Screens and validates formal Education and Training requirements
- Requests course quotas; monitors formal Education and Training requests and maintains records of course attendance, withdrawals, and completions
- Prepares and maintains records, files and materials to coordinate and schedule events and facility use
- Liaison between unit and base education office in scheduling end of course exams for CDC's and PME courses
- Experience using MilPDs, CDSAR, ETCA, TBA, AFTR, IMDS, G081 and other various programs to research and track multiple Education and Training items for personnel.
Lead Protocol Specialist
United States Air Force
Charleston, South Carolina
05.2016 - 05.2017
- Serves as Protocol Specialist; plans and coordinates all aspects of visits by Distinguished Visitors (including representatives of U.S
- And foreign governments), VIPs (including general and flag officers and high ranking civilian employees of DoD components), and other official visitors to the 628th Air Base Wing, 437th Airlift Wing and subordinate units; plans and coordinates visits for various tenant activities in the Charleston community and Naval Support Activity Charleston, SC.
Lead Curriculum Developer
United States Air Force
Charleston, South Carolina
02.2014 - 05.2016
- I'm responsible for developing, organizing, training, equipping, and providing for the 22 courses taught at the Military Training Flight (MTF).
Aerospace MX MQTP Instructor
United States Air Force
Charleston, South Carolina
03.2013 - 02.2014
- Provided new Airman with the most current information and instruction to successfully accomplish and qualify on all the 5-level maintenance required tasks associated with the C-17A aircraft.
C-17A Flying Crew Chief
United States Air Force
Charleston, South Carolina
05.2008 - 03.2013
- I was responsible for safe, precise, and reliable maintenance on Joint Base Charleston's 52 assigned C-17s, valued at $11.25B, in several undisclosed locations and around the world.
C-17A Aerospace Maintainer (Crew Chief)
United States Air Force
Charleston, South Carolina
09.2006 - 05.2008
- This role has overall responsibility for controlling and coordinating all line maintenance activity on the C-17A aircraft
- I also had the responsibility for coordinating aircraft rescues and defect rectification to ensure prompt return to service to maximize aircraft availability.
C-17A Aerospace Maintainer (Crew Chief)
United States Air Force
McChord AFB, Washington
06.2002 - 08.2004
Customer Service Rep
Infonxx
04.2000 - 06.2002
- Provided quality information for AT&T customers looking for business or residential addresses, phone numbers, etc.
Customer Service Representative
The Wendy's Company
San Antonio, Texas
07.1999 - 04.2000
Education
Bachelor of Science - Human Resources Management
University of Maryland University College
Adelphi, MD12-2017
Skills
- Military
- Program Management
- Management
- Dispute Mediation
- New Employee Orientation
- Recordkeeping
- Recruitment
- Risk Management
- Policy Enforcement
- Leadership Development
- Staff Management
- Performance Assessment
- Employee Relations
- Corrective Action Planning
- Legal Compliance
- Organizational Development
- Records Management
- Human Resources Operations
- Employee Support
- Training Programs
- Career Development
- Training Development
- Background Checks
- Diversity and Inclusion
- Training and Mentoring
- Microsoft Office Proficiency
- Personnel Information Systems
- Microsoft Office and Docusign
- Compliance
- Professionals in Human Resources Association
- Human resources records
- Human resources procedures
- Understanding of human resources
- Human resources background
- Human resources knowledge
- Human resources administration
- Human resources specialist
- Human resources management
- Human resources team leadership
- Key stakeholder relationship building
- Staff education and training
- Stocking and replenishing
- Receiving support
- Professional telephone demeanor
- Service standard compliance
- Creative problem solving
- Order fulfillment
- Training development aptitude
- Key holder experience
- Account management
- POS systems expert
- Recordkeeping strengths
- Administrative support
- Complaint resolution
- Report preparation
- Policies and procedures
- Key Performance Indicators
- Verbal and written communication
- Schedule optimization
- Improvement initiatives
- Project Management
- Contract Management
- Coaching and mentoring
- Business administration
- Military
- Customer assistance
- Currency counting
- Drawer management
- Money handling
- Records Maintenance
- Point-of-sale system operation
- Cleaning and sanitizing
- Written and verbal communication
- Staff Training
- Cash register operation
- Customer Relations
- Payment collection
- Product knowledge
- Time management skills
- Reports and documents
- Inventory management
- Cash drawer management
- Organization skills
- Office administration
- Customer/Client relations
- Professional demeanor
- Multi-line Telephone Systems
- Shorthand writing
- Bookkeeping
- Scheduling
- Database administration
- Office management
- Documentation and reporting
- Mail handling
- Telephone skills
- Sorting and labeling
- Strategic planning
- Customer and client relations
Honors and Awards
- Non-Commissioned Officer of the Quarter (2013)
- First Sergeant of The Year (2020)
- Senior Non-Commissioned Officer of the 2nd Quarter (2020)
- Senior Non-Commissioned Officer of the 3rd Quarter (2020)
- Pacific Air Force Maintenance Operations Controller of the Year (2005)
Affiliations
- Volunteer at non-profit called Roll Call
- Active member of my children's school PTA
- I've been the Vice President and President of multiple booster clubs and private organizations
- I was the Director for a non-profit called Walk for Autism - Charleston
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Be Positive. Be True. Be Kind.
Roy T. Bennett
Timeline
Resilience Integrator First Sergeant (Human Resources Manager)
301st Fighter Wing - US Air Force Reserve
04.2021 - Current
Operations Manager
Two Maids & A Mop
10.2019 - 11.2020
First Sergeant (Human Resources Manager)
44th Fighter Group - Air Force Reserve
09.2018 - 04.2021
Unit Training Manager
44th Fighter Group - Air Force Reserve
05.2017 - 09.2018
Lead Protocol Specialist
United States Air Force
05.2016 - 05.2017
Lead Curriculum Developer
United States Air Force
02.2014 - 05.2016
Aerospace MX MQTP Instructor
United States Air Force
03.2013 - 02.2014
C-17A Flying Crew Chief
United States Air Force
05.2008 - 03.2013
C-17A Aerospace Maintainer (Crew Chief)
United States Air Force
09.2006 - 05.2008
C-17A Aerospace Maintainer (Crew Chief)
United States Air Force
06.2002 - 08.2004
Customer Service Rep
Infonxx
04.2000 - 06.2002
Customer Service Representative
The Wendy's Company
07.1999 - 04.2000
Bachelor of Science - Human Resources Management
University of Maryland University College