Aaron Ali
Atlanta,GA
Summary
I am confident that my diverse experiences and established track record make me an ideal candidate for this opportunity. I have enclosed my resume for your consideration. I am enthusiastic about the prospect of discussing how my background aligns with the requirements of this role, and I would welcome the opportunity to connect with you at your earliest convenience either by phone or email.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Paris Baguette
Dunwoody
05.2023 - Current
- Process inventory for the front of house
- Train team leaders proficiently
- Order inventory for front of house
- Keep the store running efficiently without the general manager
- Communicate catering process to different areas of the kitchen and store
- Deliberate different approaches for marketing and customer interaction with team
- Scheduling
- Train employees and managers for new store openings
- Interviewing and search for new hires
- Customer relations and high level conflict management.
Shift Leader & Barista
Paris Baguette
Dunwoody
10.2022 - Current
- Responsible for opening and closing the store; setting up for the morning and evening shifts
- Correctly garnish variety of pastries and bread products
- Make drinks with accuracy and efficiency
- Delegate roles and tasks as a shift lead
- Train new employees
- Ensure safety and efficiency of employees
- Ensure satisfaction of customers
- When closing: clean the store, prep for morning, and set the alarm/lock the store.
Customer Service Representative
Microcenter
Duluth
02.2021 - 04.2022
- Deliver best experience for customers allowing for better customer retention (1 year)
- Entrusted to checkout and inform customers of in store benefit programs and protection programs (1 year with large volume of sales)
- Equipped with experience in sales where relations customers are made (1 year with high success rate)
- Resolved conflict between Customers and Employees through communication and patience (1 year)
- Achieved top 3 in most insurance sold (4 months straight)
- Expanded knowledge of customers and colleagues
- Created connections with managers.
Brand Associate
Old Navy
Lawrenceville
07.2020 - 12.2020
- Greeted customers and kept store in good condition (every shift)
- Gave customers good service and information about offers in store.
Education
Bachelor of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
Atlanta, GAHigh School Diploma -
Discovery High School
Skills
- Microsoft Office (in Excel)
- Bangla (conversational)
- Problem Solving (de-escalation)
- Time Management (always on time)
- Customer Service (4 years of experience)
- Team Building (marching band captain, Assistant Manager)
- Strategic planning (adaptable)
- Conflict resolution (Communication)
- Customer Relations
- Customer Engagement
Websites
Leadership Experience
- Marching Band Captain, 2018-2021
- Vice President of Tri-M music society, 2020-2021
- First chair Symphonic band, 2015-2021
- Student Council Treasurer, 2017-2018
- Placed 7th in county for trumpet
- Assistant Manager and Lead trainer at Paris baguette, 2022-2023
Volunteer Experience
- Volunteered at Discovery High School LGPE, 2018-2021
- Raised over $200 for Band, 2017-2021
- Created community garden for High School, 2019-2020
Training
- BUSA 1101
- SCOM 1000
- PSYCH 2070
- SOCI 1101
- PERS 2001
Timeline
Assistant Manager
Paris Baguette
05.2023 - Current
Shift Leader & Barista
Paris Baguette
10.2022 - Current
Customer Service Representative
Microcenter
02.2021 - 04.2022
Brand Associate
Old Navy
07.2020 - 12.2020
Bachelor of Business Administration - Marketing
Georgia State University, J. Mack Robinson College of Business
High School Diploma -
Discovery High School