Aaron Amendola
Chicago,United States
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with games and people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
12
12
years of professional experience
Work History
Community Manager - Lead
Elodin Enterprises / The Fishery
10.2020 - 01.2024
- Doubled the brand's Twitch audience in 6 months using data-driven decisions to grow the awareness of the Kingkiller brand.
- Became the voice of the brand managing hundreds of thousands of followers on Facebook, Twitter/X, Twitch, and Discord.
- Organized regular community events in-person and online, fostering a sense of belonging among members and promoting networking opportunities.
Merchant Success Manager
ShipBob
09.2019 - 10.2020
- Achieved a 99% retention rate for BOB, leading the company.
- Secured the company's first multi-year agreement for a white-glove client.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Merchant Developer Director
Groupon
11.2011 - 09.2019
- Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
- Built an extensive pipeline of potential deals by actively seeking out new business opportunities and engaging in proactive outreach efforts.
Education
Bachelor of Fine Arts - Theatre Arts
Point Park University
Pittsburgh, PA05.2009
Skills
- Adobe Creative Cloud
- Discord
- Brand Advocacy
- Twitter/X
- Crowdfunding
- Asana
- Strategic Planning
- Microsoft/Google Suite
- Community Engagement
- Search Engine Optimization
Timeline
Community Manager - Lead
Elodin Enterprises / The Fishery
10.2020 - 01.2024
Merchant Success Manager
ShipBob
09.2019 - 10.2020
Merchant Developer Director
Groupon
11.2011 - 09.2019
Bachelor of Fine Arts - Theatre Arts
Point Park University
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