Summary
Overview
Work History
Education
Skills
Officeequipment
Tel
Awards
References
Timeline
Hi, I’m

Aaron Ashe Callwood

Irving,Tx
Aaron Ashe Callwood

Summary

Seeking a position as a Loan Processor. With over 15 years of progressively responsible work experience.

Which includes proficient knowledge in Windows, Outlook Express, Excel, Access, Microsoft Word, Skip Tracing. Along with Loan Processing, Sales, Back Office Assistant, & Collection/Skip Tracer Experience. Good Communication Skills/Toastmasters Member.

Focused on offering first-rate support to every client while working to obtain necessary payments. Experienced in building rapport with each client in order to effectively close alerts. Advanced skills in Back Office functions. Diligent Account Resolution Specialist successful at operating in demanding, high-volume environments. Proficient in research, claims issues and setting up remittance plans.

Overview

15
years of professional experience

Work History

Wells Fargo Dealer Services

Account Resolution Specialist/Skip Tracer
2015.01 - 2024.01 (9 years)

Job overview

  • Negotiated late payment terms and/or recovery options(W/RCC)
  • Managed billing inquiries & collections
  • Promoted and Processed deferments
  • Sought and Recover Collateral.
  • Worked accounts 07 to 120 days past due.
  • Conducted surveillance for up to 8 hours at time.

Nissan

Collector/Skip Tracer
2013.01 - 2015.01 (2 years)

Job overview

  • Managed billing inquiries & collections
  • Promoted and processed extension applications
  • Responsible for managing 60-89 day car payment delinquency
  • Negotiated late payment terms and/or recovery options.

Citi

Loan Processor
2011.01 - 2013.01 (2 years)

Job overview

  • Assessed loan applicants’ eligibility and analyzed their credit standings
  • Meeting loan application deadlines/Reviewing file documentation for missing or erroneous information
  • Responsible for researching and correcting mistakes in applicants for clients
  • Negotiated and finalized loan contracts and ensured compliance with regulations.

JP Morgan Chase

Loan Processor/Loss Mitigation
2009.01 - 2011.01 (2 years)

Job overview

  • Assessed loan applicants’ eligibility and analyzed their credit standings
  • Promoted and Processed mortgage modification packages
  • Communicated with clients and cultivated referral networks
  • Negotiated agreement terms pertaining to payment plans along with settlements on 90-120+ unrecoverable loans.

Education

The Art Institute of Fort Lauderdale Fort Lauderdale, FL

Associate of Science Degree in Business Administration Travel/Tourism

University Overview

South Carolina State University Orangeburg, SC

Bachelor’s Degree in Business Administration

University Overview

Skills

  • Client Relationship Building
  • Claims Processing
  • Goal-oriented mindset
  • Documentation skills
  • Data entry proficiency
  • Payment plan negotiation
  • Information Gathering
  • Documentation abilities
  • Inbound Call Management
  • Research abilities
  • Business Correspondence
  • Integrity checks
  • Debt collection knowledge
  • Relationship Building
  • Goals and performance
  • Active listening abilities
  • Call center experience
  • Outbound Calling
  • Collections
  • Account Review
  • Account Reconciliation
  • Customer research
  • New Hire Training
  • System Maintenance
  • Conflict resolution techniques
  • Environmental Monitoring
  • Proficiency in [Software]
  • Risk Management
  • Performance Improvements
  • Records Management
  • Records Maintenance
  • Team Oversight
  • Credit and collections
  • Financial Management
  • History research
  • Payment Acceptance
  • Issue investigation
  • Persuasion techniques
  • Finance
  • Financial statements expertise
  • Payment posting
  • Business Correspondence Writing
  • Attention to Detail
  • Updating Customer Accounts
  • Clear Communication
  • Organizational Skills
  • Decision-Making
  • Payment Scheduling
  • Microsoft Office
  • Documentation and Recordkeeping
  • Negotiation and Resolution
  • Analytical and Critical Thinking
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Conflict Resolution
  • Accurate payment posting
  • Problem Identification
  • Account Monitoring
  • Pleasant Telephone Demeanor
  • Fair Debt Collections Practices
  • Basic Mathematics
  • Training and Teaching
  • Investigative research
  • Payment Processing
  • Paperwork Processing
  • Payment management
  • Managing Delinquent Accounts
  • Debt Repayment Negotiation
  • Presentation Skills
  • Financial Documentation
  • Persuasive Negotiation
  • Skip Tracing
  • Aging reports analysis
  • Delinquent Account Notification
  • Payment Solicitation
  • Word Processing
  • Quality Standards Compliance
  • Service Quality Standards
  • Correspondence Writing
  • FDCPA Compliance
  • Audit Procedures
  • Credit Extension Negotiation
  • Terms Review and Enforcement
  • Account Investigation

Officeequipment

Officeequipment
  • Calculator
  • Fax
  • Copier
  • Scanner
  • Desktop
  • Etc.

Tel

Tel
(972) 408-5277

Awards

Awards
  • JP Morgan Chase
  • Received numerous awards for Sales and Account Modifications
  • Ranked #2 for Top Collector
  • Received awards for perfect attendance for two consecutive years.
  • Wells Fargo Dealer Services
  • Team Member of the Month (Shining Star-September 2016)
  • Team Member of the Month (MVP-December 2016)
  • Ranked #1 Collector 1st quarter(February) of 2016
  • Recipient of numerous Certificate of Achievement Awards
  • Recipient of Toastmasters Awards

References

References
References furnished upon request

Timeline

Account Resolution Specialist/Skip Tracer
Wells Fargo Dealer Services
2015.01 - 2024.01 (9 years)
Collector/Skip Tracer
Nissan
2013.01 - 2015.01 (2 years)
Loan Processor
Citi
2011.01 - 2013.01 (2 years)
Loan Processor/Loss Mitigation
JP Morgan Chase
2009.01 - 2011.01 (2 years)
The Art Institute of Fort Lauderdale
Associate of Science Degree in Business Administration Travel/Tourism
South Carolina State University
Bachelor’s Degree in Business Administration
Aaron Ashe Callwood