Aaron Atkinson
Clearwater,KS
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
14
14
years of professional experience
Work History
Firefighter
City Of Wichita
Wichita, KS
12.22 - Current
- Rescued fire victims and administered emergency medical aid.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Answered strict safety protocols to maintain personal and coworker safety.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Products and Service Manager
Mercy Hospital Edmond
Edmond, OK
01.2020 - 08.2022
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Developed, motivated and supported employees. This helped us maintain low turnover.
General Manager
Gold's Gym (West Edmond, Norman, Broken Arrow)
05.2010 - 01.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Education
MBA - Business Administration and Management
Northeastern State University
Tahlequah, OK05-2016
Skills
- Sales Planning and Implementation
- Client Relationship Management
- Profitability Optimization
- KPI Analysis
- Sales Team Training
- Performance Management
- Superb Time Management
- Resolution-Oriented
- Excellent Communication Skills
Certifications and Accolades
- General Manager of the Year
- Top Sales Associate
- State of Kansas EMT
- National academy of Sports Medicine CPT
- Senior Fit Specialist NASM
- Behavioral Change Specialist NASM
Timeline
Products and Service Manager
Mercy Hospital Edmond
01.2020 - 08.2022
General Manager
Gold's Gym (West Edmond, Norman, Broken Arrow)
05.2010 - 01.2020
Firefighter
City Of Wichita
12.22 - Current
MBA - Business Administration and Management
Northeastern State University