Aaron Banks
Dublin,OH
Summary
Competent Help Desk Analyst with 2 years of experience providing phone-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.
Overview
11
11
years of professional experience
Work History
Help Desk Analyst Tier 1
Netegrity Consultants
07.2021 - Current
- Provided excellent customer service
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using internet service hardware, providing actionable tips to resolve problems.
Electrician's Apprentice
Titan Electric
05.2018 - 05.2020
- Organized materials and tools to maintain clean and neat work areas.
- Helped complete system installations, dig trenches, and break up concrete.
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Petroleum Supply Specialist
U.S. Army Reserve
09.2015 - 09.2019
- Supervised reception, storage and shipping of fuel.
- Heavy emphasis on teamwork and cooperation
- Assembled refueling systems and equipment and performed quality assurance.
Grader / General Construction Laborer
E.R. Snell
05.2017 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
Sales Associate
Best Buy
09.2014 - 08.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Kroger — Front End Supervisor
08.2012 - 04.2014
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Education
No Degree - Electrical And Power Transmission Installation
Independent Electrical Contractors
Atlanta, GA05.2020
Basic Training / AIT - Petroleum Supply
U.S. Army
Fort Jackson, SC / Fort Lee, VA02.2016
High School Diploma -
Brookwood High School
Snellville, GA05.2014
Skills
- Friendly and Patient
- Customer Communication and Empathy
- Technical Support Services
- Support End-Users
- Analytical and Methodical
- Microsoft Windows and Office
- Logging Support Tickets
- Creative Issue Resolution
Timeline
Help Desk Analyst Tier 1
Netegrity Consultants
07.2021 - Current
Electrician's Apprentice
Titan Electric
05.2018 - 05.2020
Grader / General Construction Laborer
E.R. Snell
05.2017 - 05.2018
Petroleum Supply Specialist
U.S. Army Reserve
09.2015 - 09.2019
Sales Associate
Best Buy
09.2014 - 08.2015
Kroger — Front End Supervisor
08.2012 - 04.2014
No Degree - Electrical And Power Transmission Installation
Independent Electrical Contractors
Basic Training / AIT - Petroleum Supply
U.S. Army
High School Diploma -
Brookwood High School