Aaron Belt

Lead national implementation efforts for PACE (Program of All-Inclusive Care for the Elderly) home health programs, partnering with executive leadership and cross-functional teams across operations, clinical, IT, and finance to successfully launch new services and support PACE center openings. Drive strategic project planning, stakeholder alignment, and operational readiness while ensuring compliance with federal and state regulatory requirements. Support the integration of operational tools and standardized implementation processes to improve efficiency, scalability, and long-term program success.

Key Highlights

• Supported the implementation of 5 PACE programs with national coverage across 7+ states, coordinating cross-functional teams to ensure successful program launch and operational readiness.
• Led project planning, timelines, and stakeholder communication to maintain alignment between internal teams, clients, and vendors.
• Implemented operational technologies including Electronic Visit Verification (EVV) and telehealth platforms to improve service delivery and workflow efficiency.
• Monitored project risks, performance metrics, and compliance requirements to ensure adherence to federal and state PACE regulations.
• Provided leadership and operational guidance to onsite coordinators and managers during implementation and center openings.

As a Home Care Operations Manager, I oversee all aspects of branch operations to ensure financial targets are met and sustained. My role focuses on driving business growth, increasing market share, and improving profitability through the development of operational procedures, productivity enhancements, and standardization. I manage budgeting, forecasting, and financial reporting, while continuously optimizing workflows to boost efficiency.

Key Impact:

• Supported a 10% increase in home care hours provided to PACE participants through data-driven initiatives and reinforcement of protocols.
• Improved operational efficiency by optimizing scheduling, reporting, and payroll processes, reducing delays and increasing accuracy across multiple regions.
• Strengthened team performance through coaching, training, and KPI-driven accountability, leading to more consistent service delivery and higher caregiver engagement.

I also ensure compliance with industry regulations, implement best practices, and leverage technology to streamline scheduling and billing. Additionally, I lead and develop teams, monitor KPIs, and identify opportunities for cost savings and process improvements

• Cultivated strong client relationships, expanded the customer base, and introduced new product lines to drive growth. Managed budgeting, financial planning, and auditing, achieving productivity enhancements and cost reductions. Trained and onboarded a team, increasing productivity by 15%, and implementing process improvements, reducing costs by 10%. Oversaw inventory and software implementation, improving efficiency by 20%. Demonstrated success in goal setting, problem-solving, and operational management.
• Managing operations at a Direct Mail Service company, ensuring efficient workflow and excellent service.
• Core Competencies:
• Sales and Marketing
• Cost Reduction Strategies
• Hiring and Onboarding
• Customer Outreach and Retention
• Product Development and Launch
• Customer Service Excellence
• Budgeting, Reporting, and Planning Team
• Leadership and Management
• WordPress Website Management
• Newsletter Creation and Management
• Billing and Invoicing
• Vendor Relations
• Special Projects and Quality Control
• Professional Experience:
• Expanded client audience and diversified product offerings, increasing YTD revenue by 50% to an average of $4.2M. Achieved a 15% increase in productivity through effective team management and realized 10% cost savings through strategic process improvements. Implemented a new software system, boosting efficiency by 20%. Managed a $1M budget, maintaining cost control and reducing expenses. Maintained an average of 275 repeat clients and consistently exceeded monthly and quarterly targets by over 50%, maintaining a top performer record for 3 years.

• Proven ability to generate leads, close deals, and provide exceptional client service. Adept at navigating the complexities of the real estate market and delivering results that exceed client expectations.
• Accomplished California Real Estate Agent with a strong background in residential property sales.
• Core Competencies:
• Residential and Commercial Property Sales Lead
• Generation and Client Acquisition
• Market Analysis and Property Valuation
• Contract Negotiation and Deal Closing
• Client Relationship Management
• Marketing and Advertising Strategies
• Real Estate Regulations and Compliance
• Transaction Coordination
• Open Houses and Property Showings Real Estate
• Software Proficiency
• Professional Experience:
• Facilitated successful residential and commercial property transactions, surpassing sales targets. Generated leads through diverse channels like online platforms, networking, and referrals. Conducted thorough market analyses to provide clients with accurate property valuations and data-driven insights. Negotiated contracts to secure favorable terms and ensured high client satisfaction through personalized service. Developed and implemented marketing strategies, including online listings and social media campaigns. Maintained compliance with real estate regulations, safeguarding clients' interests. Coordinated all transaction aspects from consultation to closing and organizing open houses to attract potential buyers. Utilized real estate software to manage listings and streamline transaction processes.

• Skilled in crafting high-quality coffee, tea, and other drinks to customer specifications, efficiently handling transactions, and resolving customer inquiries and complaints.
• Experienced Barista with a strong focus on customer service and beverage preparation at Starbucks.
• Core Competencies:
• Customer Service Excellence
• Beverage Preparation
• Order Taking and Fulfillment
• Cash Register and Credit Card Operations
• Complaint Resolution
• Team Collaboration New Hire
• Training
• Inventory Management
• Cleanliness and Sanitation
• Time Management
• Attention to Detail
• Professional Experience:
• Deliver exceptional customer service, take orders, and address inquiries promptly. Prepare drinks with high-quality standards and operate cash registers accurately. Resolve complaints courteously and collaborate with the team for smooth operations. Maintain cleanliness and assist in inventory management. Stay updated on company policies and participate in training new baristas.

• Proficient in handling high-volume inbound calls, booking flights and accommodations, and managing all aspects of travel arrangements with exceptional customer service.
• Experienced Travel Agent with a proven track record of organizing memorable and exquisite travel itineraries for high level clients and business executives.
• Core Competencies:
• High-volume Inbound Call Handling
• Flight and Accommodation Arrangements
• Travel Itinerary Planning
• Booking System Management
• Payment Collection and Processing
• Client Advising (Visas, Passports)
• Ticket Distribution
• Client Communication and Updates
• Complaint Resolution and Refund Management
• Professional Experience:
• Effectively managed high-volume inbound calls, delivering efficient travel solutions. Tailored flights and accommodations to meet client preferences, organized memorable travel itineraries for high-level clients and utilized booking systems to secure arrangements. Processed payments accurately, guided travel arrangements, and distributed tickets promptly. Maintained communication with clients regarding travel plan changes and handled complaints and refunds with professionalism, ensuring client satisfaction.

• Skilled in understanding and responding to client inquiries, designing tailored ads and publications, and continuously improving customer service processes. Committed to delivering exceptional service and achieving client satisfaction.
• Dedicated Customer Service Executive with extensive experience in client relationship management, marketing and branding strategy development, and customer support.
• Core Competencies:
• Client Relationship Management
• Marketing and Branding Strategy
• Ad and Publication Design
• Inquiry Response and Resolution
• Product and Service Knowledge
• Customer Service Process Improvement
• Effective Communication
• Problem-Solving Skills
• Attention to Detail
• Professional Experience:
• Worked closely with clients to strategize and implement marketing and branding objectives aligned with their goals and vision. Customize ads and publications to enhance market presence and brand identity, meeting client specifications. Address client inquiries promptly and accurately by understanding their needs and offering appropriate solutions. Stay updated on industry trends to provide innovative solutions and continuously improve customer service processes. Build strong client relationships through regular communication and personalized service, while collaborating with internal teams to ensure a seamless client experience and problem resolution.