Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Full TimeLocation Preference
RemoteHybridLocation: Colorado, CO
Open to relocation: No
Open To Work
KIMBERLY TEANY, MBA
Elizabeth,CO
Work Preference
Summary
Strategic healthcare operations and implementation leader currently driving pharmacy benefit implementations, optimizing end-to-end workflows, and elevating cross-functional performance across pharmacy, medical, and benefit operation environments. Proven ability to deliver high-impact results for enterprise clients, strengthen operational accuracy, lead teams, and deliver exceptional care to patients. Recognized for improving client experience, mitigating risk, and building scalable processes in fast-paced, highly regulated settings.
Overview
27
27
years of professional experience
Education
MBA - Finance Concentration
University of Hartford
CT2024
Bachelor of Science - Health Care Administration
Metropolitan State University of Denver
Denver, COWork History
Implementation Project Manager (Client Account Support Advisor)
Express Scripts by Evernorth
01.2024 - Current
- Have worked with the Cigna group since 2020, currently band 4.
- Lead enterprise pharmacy benefit implementations for high-visibility clients, including RxBenefits, ensuring white-glove delivery across monthly implementation cycles.
- Implemented and onboarded 18+ clients and 36,000+ members for the 1/1/26 plan year, meeting all timelines and quality benchmarks.
- Facilitate many cross-functional meetings monthly to align legal, product, clinical, and operational stakeholders.
- Coordinate legal documentation with 100% compliance, reducing downstream rework and cycle delays.
- Contribute to enterprise initiatives, including mobile app enhancements to the open enrollment medication search functionality for millions of members.
- Identify systemic workflow gaps and implement scalable solutions that reduce manual effort and improve operational efficiency.
- Mentor, train and support team members, strengthening performance, communication, and cross-functional collaboration.
Associate Implementation Project Manager (Client Account Lead Analyst)
Express Scripts by Evernorth
01.2023 - 01.2024
- Streamlined implementation processes, support lifecycle and identify gaps, allowing implementation managers to focus on client deliverables, such as taking full responsibility of obtaining all transition files.
- Responsible for driving customer on-boarding projects toward successful completion; be accountable to all stakeholders (internal as well as external customers) for reporting the status and resolution of stated goals.
- Provide coordination and leadership to team members tasked with installation, configuration, and data migration.
- Identify and communicate project risks and work closely with various Implementation Managers to ensure complete and timely resolution.
- Coordinate legal documentation with 100% compliance, reducing downstream rework and cycle delays.
- Identify systemic workflow gaps and implement scalable solutions that reduce manual effort and improve operational efficiency.
- Mentor, train and support team members, strengthening performance, communication, and cross-functional collaboration. Creation of multiple SOPs and V-Brick trainings.
Specialty Pharmacy Benefits SME & Team Lead
Accredo (Cigna)
01.2020 - 01.2023
- Conducted hundreds of Specialty medical benefit investigations and test claims weekly to ensure accurate specialty medication coverage and pricing.
- Served as SME and team lead for two high-volume teams, leading training, quality assurance, and troubleshooting for 45+ employees within 3+ teams.
- Reviewed and corrected 100% of test claim denials, 1:1 coaching staff to improve accuracy and reduce error rates.
- Recommended workflow enhancements that increased processing efficiency and reduced rework, improving turnaround times for specialty prescriptions.
- Oversaw daily operations for insurance processing teams handling thousands of claims per week, ensuring accuracy, compliance, and timely fulfillment.
- Led operational meetings and trainings to resolve issues, streamline processes, and improve team performance and service quality.
ADDITIONAL EXPERIENCE
- Co-responder Volunteer Victim Advocate – Lone Tree & Parker Police Departments | 2019
- Remote Accountant – 5290 Accounting | 2017–2019
- Patient Care & Weekend Supervisor, Medical Imaging – Kaiser Permanente | 2014–2019
- Playground Supervisor - North Star Academy | 2013-2016
- Nursery Director - Faith Community Center (now closed) | 2006-2014
- ER Registrar and Surgery Registrar - HCA Sky Ridge Medical Center | 2012-2014
- Self-Funding Administrator & Referral Processor II – Kaiser Permanente | 2010–2012
- Insurance and Billing Specialist & Interim Office Manager - Dr. Debra Bowman, OB-GYN (retired) | 2003-2006
Timeline
Implementation Project Manager (Client Account Support Advisor)
Express Scripts by Evernorth
01.2024 - Current
Associate Implementation Project Manager (Client Account Lead Analyst)
Express Scripts by Evernorth
01.2023 - 01.2024
Specialty Pharmacy Benefits SME & Team Lead
Accredo (Cigna)
01.2020 - 01.2023
MBA - Finance Concentration
University of Hartford
Bachelor of Science - Health Care Administration
Metropolitan State University of Denver
Skills
- Project management & Cigna applications, such as Polaris, SmartSheet, Benefit Administration, Analyst, etc
- Data migration
- Cross-functional team leadership
- Root cause analysis
- Excellent communication skills
- Organizational skills
- Active listening
- Deliverable tracking
- MS office
- Agile methodologies
- Cost management
- Stakeholder relations
- Risk mitigation & change planning
- Business analysis
- Project planning
- Requirements gathering
- Project implementation
- Change management
- Stakeholder partnerships
- Scheduling expertise
- Root-cause analysis
- Resource planning
- Risk analysis
- Risk management
- Project management software
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Project team coordination
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Testing and troubleshooting
- Relationship building
- Team building
- Task prioritization
- Work Planning and Prioritization
- Coaching and mentoring
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Goal setting
- Risk assessment
- Professionalism
- Interpersonal communication
- Task delegation
- Communication planning
- Public speaking
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Schedule management
- Staff training
- Workflow management
- Continuous improvement
- Written communication
- Project management & Cigna applications, such as Polaris, SmartSheet, Benefit Administration, Analyst, etc
- Scrum methodology
- Customer needs assessment
- Performance monitoring
- Data analysis
- Waterfall methodology
- Professional demeanor
- Problem-solving aptitude
- Status reporting
- Budget control
- Process improvement
- Documentation management
- Risk mitigation planning
- Resource identification