Aaron Bishop
Tempe,AZ
Summary
Resourceful Desktop and Cloud engineer offering over 5 years of experience providing expert-level support to users. Knowledgeable in reviewing vulnerability report findings, patching and securing desktop applications, maintaining endpoint images, and maintaining virtual desktop infrastructure.
Overview
13
13
years of professional experience
Work History
Desktop Infrastructure Engineer
Conn's Home Plus
Tempe, AZ
01.2023 - Current
- Review vulnerability findings and researching CVEs including affected software and current security mitigations, then applying appropriate patches.
- Deploy patches and create deployment schedules.
- Create software deployment packages.
- Create and maintain endpoint images.
- Participate in the testing and evaluation of new technologies.
- Build the strategy for the endpoint environment, including emerging technology, new technical solutions, and new software and hardware.
- Design deployment solutions for enterprise wide rollouts and upgrades.
IT Service Desk Team Lead
Conn's Home Plus
Tempe, AZ
01.2022 - 01.2023
- Monitor ticket volume and performance metrics while supporting the helpdesk team exceed expectations.
- Collaborate with other departments to identify and procure software or hardware for internal staff.
- Prepare and create purchase orders and submit for processing through vendor websites.
- Check and track order shipments to ensure order fulfillment is accurate and products meet customer specifications.
- Supervise and manage the IT operations in the call center.
- Hire, develop, mentor, and train the IT staff.
- On-site leadership for IT in the Tempe Call center.
IT Service Desk Technician
Conn's Home Plus
Tempe, AZ
07.2014 - 01.2022
- Took part in IT projects including new printer and Mitel/Cisco phone rollout.
- Took part in the work from home project and setup WFH for hundreds of users and supported them.
- Troubleshooted network related issues using Meraki. Supported users with Microsoft 365 admin.
- Used Active Directory for IAM.
- Supported hundreds of users using Duo SSO and MFA.
- Attended Conn's Management Training program and ITIL Bootcamp.
Electronics Team Member
Target
Chandler, AZ
01.2011 - 07.2014
Education
Bachelor of Science - Information Technology
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2025
Associate of Applied Science - Cybersecurity And Cisco Networking/Security
Maricopa Community Colleges - Mesa Community College
Mesa, AZ08-2021
Skills
- Virtual and Cloud Technologies
- System and Network Security
- System Testing
- Technical Support and Assistance
- Microsoft Exchange
- Windows Server
Timeline
Desktop Infrastructure Engineer
Conn's Home Plus
01.2023 - Current
IT Service Desk Team Lead
Conn's Home Plus
01.2022 - 01.2023
IT Service Desk Technician
Conn's Home Plus
07.2014 - 01.2022
Electronics Team Member
Target
01.2011 - 07.2014
Bachelor of Science - Information Technology
Maricopa Community Colleges - Phoenix College
Associate of Applied Science - Cybersecurity And Cisco Networking/Security
Maricopa Community Colleges - Mesa Community College