Aaron Blackburn
IT Specialist
Surprise,Arizona
Summary
Chief Operating Officer at COMPREADY with a robust background in IT management and operations. Aaron Blackburn has rapidly advanced from technical support roles to executive leadership, significantly enhancing IT service delivery and operational efficiency. Achieved a 40% increase in project delivery speed and maintained a 95% IT service satisfaction rate. Aaron is now seeking to leverage expertise in cybersecurity and strategic IT solutions in a new role.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Chief Operating Officer
COMPREADY
4 2022 - Current
- Led IT optimization initiatives that improved operational efficiency by 50%, significantly reducing downtime and improving system performance
- Implemented agile methodologies, increasing project delivery speed by 20%
- Reduced technical issue resolution time by 50%, enhancing system reliability
- Enhanced IT service delivery, achieving a 95% satisfaction rate from stakeholders
- Optimized resource allocation, slashing operational costs by 20%
- Mentored and developed team of over 10 IT professionals, enhancing their skill sets
- Led key IT projects from inception to successful completion within designated timelines and budgetary constraints, resulting in a 30% improvement in operational efficiency
- Oversaw all IT services for Shopify Headquarters in Toronto, ensuring uninterrupted operations and meeting stringent performance goals.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
Computer Technician
COMPREADY
04.2021 - 04.2022
- Recognized as Top Technician for both 2021 and 2022
- Developed an application that increased product speed by 65%
- Successfully troubleshot network connectivity issues, reducing downtime by 40% and ensuring continuous operational stability
- Processed regular hardware maintenance protocols to prevent dust buildup and overheating, extending equipment lifespan by 25%
- Installed system security by conducting thorough virus and malware removal processes, reducing cybersecurity risks by 40%
- Created custom scripts to enhance PC performance and user productivity by 25%
- Generated end-user training on system security and performance enhancements.
Computer and Network Technician
Geeks 2 You
04.2020 - 03.2021
- Installed, maintained, and upgraded computer and network equipment, resulting in a 20% increase in performance and reliability
- Gained proficiency in new IT skills and refined customer service abilities through dedicated learning and professional growth
- Delivered comprehensive door-to-door repair services for an array of devices, enhancing client convenience; secured a 20% increase in repeat business and shortened average repair time by 50%
- Achieved a 100% satisfaction rate for all clients, as evidenced by positive reviews from every single client.
Network Support Technician
Soave Enterprises
03.2020 - 06.2020
- Honed network maintenance skills by resolving over 50 network issues monthly, reducing downtime by 40% and improving overall network reliability
- Played a key role in troubleshooting efforts and actively participated in repair activities, leading to a 30% reduction in system downtime
- Managed documentation processes and executed thorough reporting tasks, maintaining a high accuracy rate
- Oversaw user support and conducted comprehensive training sessions.
Education
Associate's Degree - COMPUTER AND INFORMATION SCIENCES AND SUPPORT
Glendale Community College
01.2018 - 05.2020
Skills
IT Support
Technical Support
Software Troubleshooting
Computer Hardware
Information Security
Strategic Planning
Operations Oversight
Planning and execution
C
Microsoft Office
Microsoft Windows Server
PowerShell
Cybersecurity
Java
Certification
COMPTIA A+
Timeline
Computer Technician
COMPREADY
04.2021 - 04.2022
Computer and Network Technician
Geeks 2 You
04.2020 - 03.2021
Network Support Technician
Soave Enterprises
03.2020 - 06.2020
COMPTIA A+
03-2019
Associate's Degree - COMPUTER AND INFORMATION SCIENCES AND SUPPORT
Glendale Community College
01.2018 - 05.2020
Chief Operating Officer
COMPREADY
4 2022 - Current