Professional with a combination of hands on technical skills and a passion for working with and helping others. Looking to combine my technical skills with my customer service aptitude in order to be an asset to a professional organization.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Target Team Member
Target
Silver Spring, Maryland
12.2023 - Current
Assisted Guests with selections
Handle Guest Inquiry over phone call and email
Managed confidential Guest account information
Moved inventory and equipment to designated locations
Help Desk Support Intern
DPR
Washington, DC
06.2019 - 08.2019
Maintaining Hardware and Software effectiveness, troubleshooting as needed
Answering Customer inquiries, particularly on updated systems and software
Resolving customer issues and concerns over the phone
Documenting and managing situational reports,user interactions,as well as
Ensuring the proper handling of company equipment
Help Desk Support Intern
DPR
Washington, DC
06.2018 - 08.2018
Resolving customer issues and concerns over the phone
Answering Customer inquiries, particularly on updated systems and software
Maintaining Hardware and Software effectiveness, troubleshooting as needed
Documenting and managing situational reports,user interactions,as well as
Ensuring the proper handling of company equipment
Help Desk Support Intern
DPR
Washington, DC
06.2017 - 08.2017
Maintained Hardware and Software effectiveness, troubleshooting as needed
Answering Customer inquiries, particularly on the updated systems and software
ServiceNow Production Operation Team support Associate – HPE at Infosys LimitedServiceNow Production Operation Team support Associate – HPE at Infosys Limited