Aaron Brandon
Lacey
Summary
Detail-oriented Operations Coordinator with over 5 years in logistics and supply chain management. Skilled in coordinating operations, optimizing workflows, and managing cross-functional teams to ensure compliance and safety. Expertise in shipment tracking, customer service, and process improvement in high-pressure settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operational Coordinator
FedEx Express
Lacey
09.2024 - Current
- Coordinate daily package sorting, routing, and delivery operations to ensure ontime service performance.
- Monitored shipment status and resolved operational issues to maintain delivery schedules.
- Collaborated with drivers, warehouse personnel, and management to streamline workflow and enhance operational efficiency.
- Analyze operational data and prepare reports on service levels, productivity, and performance metrics.
- Ensure compliance with FedEx safety policies, transportation regulations, and operational procedures.
- Support workforce scheduling and resource allocation to meet fluctuating business demands.
- Investigated customer service issues and implemented corrective actions to elevate customer satisfaction.
- Assist in training new employees on operational procedures and company standards.
Courier
FedEx Express
Lacey
02.2021 - 09.2024
- Delivered 70-100 packages daily while maintaining a high on-time delivery rate.
- Operated company vehicles safely and completed pre-trip and post-trip inspections.
- Used handheld scanning devices to track deliveries and pickups.
- Provided professional customer service and resolved delivery issues efficiently.
Restaurant Waiter
Olive Garden
Olympia
08.2014 - 12.2020
- Provided exceptional customer service to enhance dining experiences.
- Assisted guests in menu selections and answered questions about dishes.
- Took and processed orders accurately using point-of-sale system.
- Maintained cleanliness of tables and dining area throughout shifts.
Education
High School -
Neshaminy High School
Langhorne, PaSPSCC
Tumwater, WASkills
- Logistics & Transportation Management
- Operations Coordination
- Shipment tracking
- Inventory Control
- Warehouse Management Systems
- Regulatory Compliance
- Process Improvement
- Microsoft Excel
- Microsoft Office Suite
- Microsoft Word
- Microsoft PowerPoint
- Team leadership
- Customer excellence
- Problem Solving
- FedEx Operational Software
Certification
- Aim 2.0 Certified
- ASE Certified
Accomplishments
- Improved package processing efficiency by 15% through workflow optimization initiatives.
- Consistently exceeded operational performance targets while maintaining high safety standards.
- Recognized for exceptional leadership and customer service contributions.
Timeline
Operational Coordinator
FedEx Express
09.2024 - Current
Courier
FedEx Express
02.2021 - 09.2024
Restaurant Waiter
Olive Garden
08.2014 - 12.2020
High School -
Neshaminy High School
SPSCC