Aaron Brow
Jackson,MI
Overview
7
7
years of professional experience
Work History
Store Manager
Shell Gas Station
03.2022 - Current
- Led daily operations to ensure efficient gas station management and customer satisfaction.
- Trained and mentored team members on service standards and safety protocols.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Enhanced customer experience through effective conflict resolution and service improvement strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Kelly Express Mart
04.2019 - 10.2021
- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored staff on store policies, procedures, and customer service best practices.
- Collaborated with management on strategic planning to achieve store performance goals.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH03-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Staff management
Timeline
Store Manager
Shell Gas Station
03.2022 - Current
Assistant Store Manager
Kelly Express Mart
04.2019 - 10.2021
Associate of Science - Criminal Justice
Eastern Gateway Community College