Aaron Brown
Colorado Springs,CO
Summary
Accomplished customer service professional with extensive experience in training and supervising teams. Skilled in resolving complex issues, ensuring customer satisfaction, and maintaining strong relationships, driving operational success in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Housekeeping/Dock Trainer
Dillard’s Clearance
11.2019 - 03.2023
- Interfaced daily with customers, processing payments for products and services to facilitate transactions.
- Guided customers in product selection, enhancing overall satisfaction and experience.
- Trained new hires to perform all necessary tasks for success in the department
- Maintained cleanliness of restrooms, entryways, carpets, and glass surfaces, ensuring a welcoming store environment.
- Produced product from totes, making product available for customer
- Move freight and stock from dock to and from production floor or store rooms.
Customer Service representative
Progressive Personal Lines
03.2019 - 11.2019
- Handled inbound calls from customers, police, insurance agents, and other departments, coordinating effective assistance for customer needs.
- Guided customers to appropriate departments for efficient resolution of inquiries.
- Processed payments and explained payment schedules and past payments, enhancing customer understanding of services.
- Interface with customer base regarding personal lines insurance.
Account Research/Loss Prevention Specialist
WOW! Cable, Internet and Phone
01.2018 - 03.2019
- Executed outbound calls to address customer payments, refunds, misapplied payments, and name changes.
- Resolved escalated customer account issues beyond the scope of front line representatives.
- Conducted conference calls with customer banks to verify fund availability, protecting WOW’s assets and preventing payment reversals using virtual lockboxes for research.
- Coordinated work orders for fraud and nonpay disconnections on high risk accounts through ICOMS.
- Completed skip traces of potential customers to confirm identities and collect payment for any unpaid balances for review to approve or deny services.
- These calls were sometimes confrontational and challenging since they involved customer’s balances, and sometimes involved disconnection of active service using ICOMS, USHA and Accurint
Assistant Security Director
Chapel Hills Mall
Colorado Springs, USA
01.2014 - 01.2017
- Supervised, motivated, coached, and trained employees.
- Take charge of all security operations in Security Director’s absence
- Responsible for supervising, motivating, coaching and training employees
- Scheduled and allocated payroll, including invoice and pay reconciliation.
Account Manager
Xen-Com Facility Management
01.2011 - 01.2014
- Hired, scheduled, coached, and trained housekeeping staff to maintain high standards of service
- Managed payroll and billing processes for housekeeping and operations staff, ensuring accuracy and compliance
- Supervised housekeeping staff to uphold performance and quality standards in daily operations
- Managed payroll and billing for Housekeeping and Operations staff
Education
GED -
Skills
- Employee training
- Health and safety compliance
- Guest satisfaction
- Inventory management
- Exceptional time management
- Complex Problem-solving
- Effective communication
Timeline
Housekeeping/Dock Trainer
Dillard’s Clearance
11.2019 - 03.2023
Customer Service representative
Progressive Personal Lines
03.2019 - 11.2019
Account Research/Loss Prevention Specialist
WOW! Cable, Internet and Phone
01.2018 - 03.2019
Assistant Security Director
Chapel Hills Mall
01.2014 - 01.2017
Account Manager
Xen-Com Facility Management
01.2011 - 01.2014