Aaron Buchanan
IT
St Paul,IN
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
7
7
years of professional experience
Work History
Terminal Technician
United Tote
2022.09 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Manager's Assistant
Republic Theatres
2018.04 - 2022.04
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Stock Clerk
Mickeys T Mart (Out Of Business)
2016.05 - 2016.10
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Checked and pulled defective or expired products from shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Shelbyville Sr High School
Shelbyville, IN07.2020
Skills
- Troubleshooting and Repair
- Employee Relations
- Document Preparation
- Customer Service and Assistance
- Issue Resolution
- Good Communication Skills
- Network Hardware and Software Maintenance
- Operating System Testing
- Technical Support
- Computer Hardware Knowledge
- Hardware Replacement
- Installation and Repair
Accomplishments
Taken Contests for BPA (Business Professionals of America) For Information Technology. Taking 2 years if college majoring in Information Technology (Still In school) Took informatics classes in high school and coding classes.
Timeline
Terminal Technician
United Tote
2022.09 - Current
Manager's Assistant
Republic Theatres
2018.04 - 2022.04
Stock Clerk
Mickeys T Mart (Out Of Business)
2016.05 - 2016.10
High School Diploma -
Shelbyville Sr High School
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