Kent Wong
Rosenberg,TX
Summary
Experienced field service professional with a strong background in Canon office and production imaging systems. Skilled in equipment installation, diagnostics, repairs, and preventive maintenance. Known for clear customer updates, accurate service documentation, and dependable problem resolution.
Overview
24
24
years of professional experience
Work History
Field Service Engineer
Canon USA
Houston, TX
06.2002 - 09.2026
- Installed Canon office imaging equipment at customer locations.
- Diagnosed printer and copier issues with service tools.
- Diagnosed printer and copier faults with service tools.
- Repaired networked devices and replaced worn parts.
- Repaired networked devices and replaced worn components.
- Completed preventive maintenance on Canon production and office systems to support reliable operation.
- Completed preventive maintenance on office systems and Canon production systems to extend equipment life.
- Logged service calls in Canon field service systems for accurate tracking and reporting.
- Provided repair status updates to customers and dispatch teams to improve communication and service transparency.
- Installed Canon office imaging equipment at customer sites.
Education
Associate of Science - Electronic Engineering
ITT Technical Institute
Houston, TX05-2002
Skills
- Printer diagnostics
- Copier repair
- Network troubleshooting
- Preventive maintenance
- Equipment installation
- Field service systems
- Parts replacement
- Hardware installation
- System diagnostics
- Troubleshooting repair
- Equipment inspection
- Field repairs
- Component testing
- Installation maintenance
- Power tools
- Hand tools proficiency
- Customer support
- Customer service
- Customer training
- Customer relations
- Service documentation
- Record keeping
- Problem resolution
- Issue escalation
- Complex problem-solving
- Technical communication
- Attention to detail
- Time management
- Mechanical background
- Problem-solving
- Field repairs
Personal Statements
- I separated from Canon-USA of 24 years because of the 24 hours on calls and frequent traveling out of town to support other cities/states. I love what I do but the 24 hrs on calls & frequent travels no longer suits me.
- I am willing to venture into new fields and/or skills even for a lower salary than previous job. I am very trainable and a quick learner. I think I can be a valuable asset to the company if hired.
Timeline
Field Service Engineer
Canon USA
06.2002 - 09.2026
Associate of Science - Electronic Engineering
ITT Technical Institute