Wayne Thompson
South Jordan,UT
Summary
Seasoned field service professional with more than 20 years of experience supporting commercial print systems and customer equipment. Skilled in hardware repair, software repair, and network setup. Known for attention to detail, clear technical communication, and dependable service call resolution.
Hardware skills:
Line/ impact printers: Printronix, Genicom, IBM, Mannesmann Tally, Fujitsu, Printek, Data South, Epson, Okidata more.
Thermal printers: Zebra, Printronix, TSC, Sato, Honeywell, Datamax, mostly industrial models, some conveyor systems.
Laser printers: HP, IBM, Lexmark, Samsung, Canon, Kyocera, Brother, Xerox more. Worked with hardware: storage systems, servers, cpu's, touchscreens, laptops, POS, more.
Overview
23
23
years of professional experience
Work History
Field Service Engineer
Print Quality Service
Salt Lake City, Utah
10.2003 - Current
- Serviced commercial print systems for Print Quality Service customer sites.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Installed equipment and configured network connections for client operations.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Replaced worn components in copiers, printers, and imaging equipment.
- Documented service calls, parts use, and repair actions in records.
- Coordinated with dispatch and support teams on field service priorities.
Education
Associate of Arts - Electronic Engineering
Salt Lake Community College
Salt Lake City, UT09-1988
Associate of Applied Science - Technical Electronics
Devry Institute of Technology
Phoenix, AZ02-1985
Skills
- Equipment installation
- Network configuration
- Printer diagnostics
- Technical support
- Computer hardware repair
- Computer software repair
- Testing and diagnostics
- Systems integration
- Field operations management
- Dispatch coordination
- Project management
- Time management
- Attention to detail
- Technical communication
Timeline
Field Service Engineer
Print Quality Service
10.2003 - Current
Associate of Arts - Electronic Engineering
Salt Lake Community College
Associate of Applied Science - Technical Electronics
Devry Institute of Technology