RICHARD JOBE
HELENA,UNITED STATES
Summary
Analytical Field Service Engineer experienced in troubleshooting complex network issues and optimizing performance across multiple platforms. Delivered 100% on-time project execution and high client satisfaction ratings by managing diverse installations, upgrades, and VoIP systems as an independent contractor. Committed to enhancing communication efficiency and operational readiness through proactive support and effective resolution of technical challenges.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
Independent Contractor
06.2023 - Current
- Installed field equipment at client sites, ensuring operational readiness for independent contractor projects.
- Travel to client sites for timely arrival and effective network troubleshooting.
- Executed contracts with diverse clients, delivering accurate and timely installations.
- Negotiate and provide services for work orders via online platform, achieving 100% on-time rate and 4.9 client rating.
Communications Analyst
Motion Industries
Birmingham, AL
08.2022 - 05.2023
- Supported remote work by installing network equipment, facilitating seamless communication and enhanced collaboration through Teams and phone calls
- Optimized network performance with updates, monitoring; achieved measurable improvements
- Orchestrated remote support to resolve complex issues while maintaining documentation in ServiceNow
- Implemented VoIP systems for enhanced communication efficiency. streamlined branch communications
- Supported remote work with network equipment installs, utilized Teams and phone calls to communicate; ensured seamless communication, enhanced collaboration
Systems Engineer
Trace Advisors LLC
02.2022 - 05.2022
- Installed communication systems, resolving technical issues to enhance support efficiency.
- Managed user accounts securely, enabling data sharing and enhancing team collaboration.
- Coordinated project timelines, streamlining team efforts to achieve project milestones.
Temp Technician
Seneca Resources (UAB-HSIS), LLC
11.2021 - 01.2022
- Reimaged HP systems to improve device performance and efficiency.
- Upgraded SCCM software, ensuring seamless operations.
- Located and updated off-network computers to enhance network integrity.
- Adhered to security protocols, maintaining a secure environment.
- Organized surplus equipment to maximize storage space.
Field Service Technician/Team Lead
CompuCom Inc.
11.2018 - 12.2020
- Executed hardware replacements and software installations for diverse equipment.
- Coordinated on-call scheduling to maintain service continuity during peak demand.
- Confirmed customer appointments to enhance service reliability and customer satisfaction.
- Performed hardware replacements and software installations to ensure optimal performance of diverse equipment.
- Led team to reduce prep time by 10%, enhancing efficiency and productivity.
Helpdesk Analyst
UAB/VIVA Health
03.2018 - 08.2018
- Resolved employee issues via ticketing system, enhancing user satisfaction.
- Installed and configured hardware/software, ensuring seamless operation.
- Directed call analysis and routing, streamlining support processes.
- Disposed of sensitive data securely in compliance with regulations., maintaining compliance standards.
- Managed asset inventory, improving tracking and retrieval efficiency.
Education
Associate of Applied Science - Computer Information Technology
Benjamin Franklin Institute of Technology
OnlineBachelor of Science - Information Technology
University of Phoenix-Arizona
OnlineSkills
- Equipment installation
- Network installation
- Software installation
- Hardware installation
- Field equipment installation
- VoIP systems
- Performance testing
- On-site support
- Technical support
- TroubleshootingComputer hardware repair
- Network troubleshooting
- Equipment troubleshooting
- System diagnostics
- Diagnostics
- Project coordination
- Service documentation
- Documentation
- ServiceNow documentation
- Inventory management
- Preparing work orders
- Work order completion
- Component repetition
- Team direction
- Worksite supervision
- Safety compliance
- Safety management
- Safety planning
- Safety practices
- Preventive Maintenance
- Maintenance
- Routine maintenance
- Equipment maintenance
- Testing and diagnostics
- Equipment testing
- Repairing devices
- Safety compliance
- Maintenance
- Instrumentation maintenance
- System repairs
- Control systems
- Network security
- Network maintenance
- Network configuration
Languages
Spanish
Timeline
Field Service Engineer
Independent Contractor
06.2023 - Current
Communications Analyst
Motion Industries
08.2022 - 05.2023
Systems Engineer
Trace Advisors LLC
02.2022 - 05.2022
Temp Technician
Seneca Resources (UAB-HSIS), LLC
11.2021 - 01.2022
Field Service Technician/Team Lead
CompuCom Inc.
11.2018 - 12.2020
Helpdesk Analyst
UAB/VIVA Health
03.2018 - 08.2018
Associate of Applied Science - Computer Information Technology
Benjamin Franklin Institute of Technology
Bachelor of Science - Information Technology
University of Phoenix-Arizona