Richard Jobe
Field Service Engineer
Helena,AL
Summary
Ambitious, analytical, and team-oriented information technology professional with 7 years of experience in the field. Experienced in various positions including helpdesk analyst, field service technician, systems engineer, and communications analyst. Currently serving as an independent field service engineer, utilizing expertise across 3 different platforms. Possesses extensive knowledge in creating trouble tickets and efficiently resolving complex issues. Actively involved in diverse projects including installations, deinstallations, upgrades, moves, and VoIP installations and upgrades as an independent contractor. Demonstrates a strong focus on delivering exceptional results and consistently tackles a wide range of individual tasks for numerous clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Independent Contractor
06.2023 - Current
- Request, Counter Offer and accept Work Orders utilizing a field contracting platform via an app downloaded on PC and mobile
- Negotiated price, travel pay, schedule and payment of material use
- Maintained a 100% on-time record and a rating of 4.9 out of 5 Star rating
- Completed 894 Contracts with 86 different clients presently
- Installs, DeInstalls, MACDs, Upgrades(Hardware/Software), New Setups, Configurations of Laptops, Desktops, APs, Switches, Modems, Routers, CSU/DSUs, FortiNet and CISCO equipment, IP Cameras, installing wall plates and jacks, troubleshooting issues with UP/DOWN data speeds, VoIP
- Racking and Stacking, running cables, cable management, creating RJ45 Ethernet cables, keystones, patch panels, wall jacks, New Circuit Switchovers and some SDWAN installs, turn ups, Epik Router installs and Phone line connections and cross-connections on 66-blocks, extending circuits and phones
- Traveling from home to customer sites utilizing personal vehicle and maintaining and repairing vehicle, tracking mileage and monitoring the time to ensure I arrive on site around 15 mins before the start time, especially the 'Hard Starts'
- Utilized troubleshooting experience from multiple situations to diagnose, order parts and correcting mistakes and errors
Communications Analyst
Motion Industries
08.2022 - 05.2023
- Configured, deployed and worked remotely with field techs to install Fortinet equipment at company Branch sites to upgrade the network
- Used Service Now ticketing system to open and resolve internal tickets
- Utilized FortiManager to update firmware, configure and deploy Fortigates, FortiAPs and FortiSwitches
- Took calls from field techs installing FortiNet equipment to configure ports, tunnels, static IPs, DHCP, DNS, bandwidth, Ethernet and MPLS circuits
- Worked with Outlook for email, Word for creating documents or scripts for configuration, Putty for configurations, some Visio when looking @ or creating Network Infrastructure layouts, TEAMS for chatting and video calls, VPN for working remotely, NetFlow, PRTG and NetBox to update circuit information and maintain it
- Handled calls about VoIP phone trouble, network issues, installs, removal, and moves
- Occasionally went to other branches to set up FortiNet equipment
- Collaborated with team members to resolve urgent and emergency situations and attended staff meetings twice a month
Systems Engineer
Trace Advisors LLC
02.2022 - 05.2022
- Installed Nextiva Phone Systems, Cisco AP's, Cisco Switches
- Helped out with closing trouble tickets using (Zoho Desk)
- Used Active Directory to add, remove and modify users via remote servers
- Shared data via (One Drive) and (My Glue) app while using (Last Pass) app to save credentials for all sites used by the company
- Corresponded via O365, communicated with the team via (Slack) app
- Utilized (Microsoft Teams) app to communicate with outside organizations
- Organized, with Google Calendar, multiple project's dates and shared amongst the team
- Attended meetings via Zoom and Teams
Temp Technician
Seneca Resources (UAB-HSIS), LLC.
11.2021 - 01.2022
- Reimaged HP 800 G1-G6's with the 20H2 image
- Removed all old equipment to the recycling pick up area
- Upgraded software for SCCM using the HS2 upgrade
- Searched and located missing and off-network computers and replaced, reimaged, or upgraded with HS2 upgrade
- Followed security procedures including tailgating, password length, clean desk, lock screen, etc
- Cleaned and straightened the surplus shelf including network cables, power cables, dongles, DP, and HDMI cables, etc
Field Service Technician/Team Lead
CompuCom Inc.
11.2018 - 12.2020
- Reduced work prep time for team by 10%
- Decreased SLA misses with multi-tasking
- Created/Finalized the on-call list each week
- Verified appointment times with customers
- Performed various repair tasks on Desktop's, Laptops, Printers, Scanners, Server
- Replaced hardware, installed software, reimaged PC's, POS equipment, routed cables
- Utilized several knowledge bases, SOP's, LOI's and customer-specific guidelines
Helpdesk Analyst
UAB/VIVA Health
03.2018 - 08.2018
- Created trouble tickets from employees
- Reimaged terminal employee's PC's
- Installed hardware and software as needed
- Analyzed calls and routed per availability
- Performed HDD/SSD destruction procedures
- Inventoried assets, kept storage organized
- Helped with setting up shooting events
Education
Associate of Science - Computer Information Technology
Benjamin Franklin Institute of Technology
Boston, MA05.2022
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZ09.2018
High School Diploma - School
King High School
Corpus Christi, TX05.1997
Skills
- Remote support
- Equipment installation
- Troubleshooting and repair
- On-site support
- Service documentation
- System diagnostics
- Field operations management
- Customer service management
- Project management
- Performance testing
- Equipment installation and repair
- Preventive Maintenance
- Technical support
- Schematic reading
- Hardware installation
- Software installation
- Technical acumen
- Network maintenance
- Customer service
- Computer software repair
- Safety planning
- Work order management
- Network configuration
- Repairing devices
- Inventory management
- Systems analysis
- Preparing work orders
- Equipment testing
- Documentation
- Service contracts
- Safety and compliance
- Hands-on diagnostics
- Testing and diagnostics
- Maintenance and repair
- Network installation
- Computer hardware repair
- Following safety practices
- Equipment troubleshooting
- Diagnostics and troubleshooting
- System repairs
- CCTV installation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Work order completion
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Certification
- GENERAL RADIO OPERATORS LICENSE
- DOI (7/03) / No Exp.
- DOI (6/20) / No Exp.
- CS331, CX331, C3224, C3326, MC3224 CLOUD COMPUTING FIRST LOOK
- LYNDA.COM CS421, 521, 622, CX421, 522, 622, 625 DOI (5/18) / No Exp.
- DELL Cs72x, CX72x, C41xx, XC41xx. DOI (6/20) / No Exp.
- CID 276692 DELL_DTD_TECHDIRECT_CLIENT_COURSE MS310, 42x, 52x, 62x, MX310, 42x, 52x, 62x DOI (5/20) / No Exp.
- DOI (5/19) /No Exp. DELL_ENTERPRISE_SERVERS CID 276692 DOI (5/19) No Exp.
- B2236, MB2236 DELL_RASERVICE DOI (4/19) /No Exp.
- CID 276692 WARRANTY_PART_RETURN_PROCESS C61xx, XC61xx, XC81xx, CS82x, CX82x. DOI (4/19) No Exp.
- DOI (12/18) /No Exp. CID 276692 T64x, X64x MS71x, 81x, MX71x, 81x_Series DOI (2/19) /No Exp.
- INTERFACE CID 276692 DOI (12/18)/No Exp. 2016_ETASK_USER INTERFACE CID 276692 MIRRORED_NVRAM
- INTERFACE DOI (12/18) /No Exp. CID 276692 ELECTROPHOTOGRAPHIC_PROCESS DATA_SECURITY_NOTICE
Affiliations
- Life member DAV Chapter 33
- NetworkAL
- Linked Vets
- IT Overseas
Linkedin Profile
https://www.linkedin.com/in/richard-j-42aa7917
Accomplishments
KPI AWARD 2020
Issued by CompuCom- Dec 2020
Awarded for having the highest KPI percentages and keeping within KPI standards for the year 2020.
Timeline
Field Service Engineer
Independent Contractor
06.2023 - Current
Communications Analyst
Motion Industries
08.2022 - 05.2023
Systems Engineer
Trace Advisors LLC
02.2022 - 05.2022
Temp Technician
Seneca Resources (UAB-HSIS), LLC.
11.2021 - 01.2022
Field Service Technician/Team Lead
CompuCom Inc.
11.2018 - 12.2020
Helpdesk Analyst
UAB/VIVA Health
03.2018 - 08.2018
Associate of Science - Computer Information Technology
Benjamin Franklin Institute of Technology
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma - School
King High School
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