Virgil Costa
Brandon,FL
Summary
Energetic Field Service Engineer with 30-year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Field Service Engineer
New England Machinery
Bradenton, FL
01.2021 - Current
- **Executed comprehensive equipment diagnostics and troubleshooting to resolve customer operational challenges promptly.**
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Checked safety practices and integrity of PPE.
- **Collaborated with cross-functional teams to ensure seamless integration of system upgrades during installations.**
- **Conducted routine quality assurance checks on machinery to uphold compliance with industry standards and regulations.**
- **Facilitated customer training sessions on equipment operation and maintenance best practices to enhance user competency.**
- Performed onsite installation, modification and maintenance of systems and equipment.
- Assisted the Engineering Team with design changes during equipment production.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
Field Service Lead
3M + KCI
Tampa, FL
07.2016 - 12.2020
- **Conducted on-site audits of service processes to identify areas for performance improvement and training needs.**
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- **Facilitated regular feedback sessions with customers to assess satisfaction and gather insights for service enhancements.**
- **Monitored inventory levels and coordinated supply orders to maintain optimal equipment availability.**
- **Implemented detailed documentation practices to ensure compliance with safety protocols and regulatory standards.**
- **Resolved escalated customer inquiries by collaborating with internal departments, enhancing overall service delivery.**
North Florida District Supervisor
NORITSU AMERICA CORP
Buena Park, CA
05.1992 - 10.2015
- **Managed the service team, including staffing, process adherence, KPIs, and escalations.**
- **Optimized service response times by developing and implementing effective troubleshooting protocols for field engineers.**
- **Established training modules for new hires, enhancing their familiarity with equipment and company protocols.**
- **Coordinated with sales teams to analyze client feedback, refining product offerings based on user experience insights.**
- **Administered performance evaluations for field service staff, fostering a culture of continuous improvement and accountability.**
- **Led cross-departmental initiatives to streamline communication between engineering, sales, and customer service teams for enhanced operational efficiency.**
Non-Commissioned Officer in Charge
USAF MacDill Air Force Base, United States Air Force
Tampa, FL
07.1982 - 05.1992
- **Management of Compliance Protocols**: Oversee adherence to military regulations and operational protocols specific to equipment use and safety.
- **Coordination with Maintenance Teams**: Liaise with Central Command teams to ensure timely repairs and operational readiness of equipment.
- **Development of Standard Operating Procedures**: Create or refine SOPs for equipment usage, ensuring alignment with military standards and practices.
- **Execution of Preventive Maintenance Programs**: Implement and manage preventive maintenance schedules to enhance machinery reliability across the base.
- **Managed compliance protocols ensuring all operations met military regulations and safety standards at USAF.**
- **Executed preventive maintenance programs that increased machinery reliability and reduced downtime throughout the facility.**
- **Developed standard operating procedures that aligned with military practices, facilitating consistent equipment usage protocols.**
Education
Graduate -
Community College of the Air Force
Montgomery, AL01-1992
Skills
- 33 Years of Customer Facing Experience
- Team Management
- Staff Recruitment and Training
- Service Integration Skills
- Microsoft Office Suite Proficient
- Experienced in Working from Remote Locations
- Knowledge of Salesforce, NetSuite and MS Navision (MS Dynamics)
- Available to travel with short notice
- Remote support
- Equipment installation
- Service documentation
- Customer service management
Accomplishments
- Supervised team of 12 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved Service issues which led to sales of equipment upgrades and new equipment.
Certification
- Electrical Standards for Industrial Automation, Rockwell Automation - April 2026
Languages
Fluent in Portuguese
Timeline
Field Service Engineer
New England Machinery
01.2021 - Current
Field Service Lead
3M + KCI
07.2016 - 12.2020
North Florida District Supervisor
NORITSU AMERICA CORP
05.1992 - 10.2015
Non-Commissioned Officer in Charge
USAF MacDill Air Force Base, United States Air Force
07.1982 - 05.1992
Graduate -
Community College of the Air Force
Awards
Airman of the Year - 1983, 544 Strategic Intel Wing