Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Adam Santiago

Chatsworth,USA

Summary

Dynamic Field Service Engineer with 25+ years of expertise, recognized as Field Service Engineer of the Year at Siemens Diagnostics. Proven leader in managing high-performing teams, enhancing customer satisfaction, and optimizing service delivery. Skilled in troubleshooting and building strong client relationships, driving exceptional results in technical support and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Service Engineer

Siemens Diagnostics
Los Angeles, CA
01.2014 - Current
  • Awarded Field Service Engineer of the Year (2018) for outstanding performance.
  • Led team operations from 2018–2023, handling scheduling, escalations, and technician support.
  • Managed PTO requests, scheduling, and customer communications.
  • Coordinated meetings between management and clients to ensure service quality.
  • Maintained and optimized inventory control to maximize efficiency.
  • Provided timely service, modifications, and preventative maintenance for advanced medical equipment with minimal supervision.

Field Service Manager

Canon Solutions America
Calabasas Hills, CA
01.2012 - 01.2014
  • Managed the West Team of 13 technicians; team ranked top in Western Zone performance.
  • Boosted call performance and reduced parts costs through strategic planning.
  • Trained staff and improved response times via effective territory management.
  • Collaborated with sales, customers, and upper management to improve service delivery.

Senior Digital Service Engineer

Canon Solutions America
Calabasas Hills, CA
01.2008 - 01.2012
  • Performed installations, diagnostics, and preventive maintenance on Canon high-volume copiers.
  • Provided on-site training for equipment operators to ensure peak performance.
  • Maintained positive client relationships leading to exceptional customer satisfaction.
  • Managed inventory and company assets (cell phones, laptops, tools).
  • Completed administrative duties including expense reporting in a timely manner.

Education

TBD

Skills

  • Customer Service Excellence – Strong ability to build and maintain client relationships
  • Field Service Expertise – 25 years of hands-on field service and technical support
  • Leadership & Team Management – 9 years of management experience leading high-performing teams
  • Technical Proficiency – Skilled in troubleshooting, installation, preventive maintenance, and system upgrades
  • Software/Systems Knowledge – Proficient in Microsoft Excel, Word, and various proprietary service tools
  • Schematics & Circuitry – Able to read and interpret blueprints and AC/DC integrated circuit diagrams
  • Professional Attributes – Self-motivated, organized, dependable, quick learner, and results-driven

Certification

  • Add certifications here from all the continuing education programs you've completed

Accomplishments

  • Add promotions or difficult project completion here

Affiliations

  • Fishing, Grilling, Sporting Events enthusiast

References

References available upon request.

Timeline

Field Service Engineer

Siemens Diagnostics
01.2014 - Current

Field Service Manager

Canon Solutions America
01.2012 - 01.2014

Senior Digital Service Engineer

Canon Solutions America
01.2008 - 01.2012

TBD

Similar Profiles

CREATE PROFILE