Lawrence Alqaisi
Elk Grove,CA
Summary
Customer-focused professional with extensive experience in sales, management, and customer service, seeking to contribute to U.S. Bank’s mission of helping customers make smarter financial decisions. Adept at building strong client relationships, providing tailored solutions, and leveraging digital tools to enhance the client experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Future Energy Services
02.2024 - Current
- Engaged with customers via multiple channels, including in-person and virtually, to address their inquiries and needs
- Educated clients on available services, ensuring they were well-informed about their options
- Provided consistent, high-quality service that resulted in increased customer satisfaction and retention.
Area Manager
T-Mobile
08.2020 - 09.2023
- Built and maintained strong relationships with clients through proactive outreach, follow-ups, and personalized service
- Managed weekly inventory and maintained an organized sales floor, contributing to a seamless customer experience
- Effectively engaged with clients to assess their needs, recommend appropriate products, and close sales
- Developed collaborative partnerships with team members to enhance overall service delivery
- Provided comprehensive training to new employees, focusing on customer service excellence and product knowledge.
Sales Representative
Verizon
11.2019 - 05.2020
- Proactively identified customer needs and recommended suitable products and services to enhance their experience
- Maintained thorough knowledge of products, including emerging digital services, to provide clients with informed choices
- Demonstrated the use of digital tools and services to customers, enhancing their understanding and satisfaction.
AppleCare Technical Advisor
Apple
02.2017 - 04.2019
- Assisted customers in setting up accounts and resolving technical issues, providing a high level of support
- Educated clients on iOS operating systems and troubleshooting methods, ensuring they could navigate digital services confidently
- Delivered exceptional customer service that fostered trust and long-term client relationships.
Education
High School Diploma -
Gracie King
Metairie, LA06.2018
Skills
- Client Relationship Management: Proven ability to build and maintain strong client relationships
- Sales & Product Knowledge: Extensive experience in recommending and demonstrating products, services and digital banking tools
- Customer Service Excellence: Consistently delivered high-quality service, resulting in improved customer satisfaction and loyalty
- Digital Savvy: Proficient in using and teaching others to use digital products and services, enhancing the overall client experience
Certification
- Firearms License
- Driver’s License (Non-CDL Class C)
- Tanker Endorsement
- Hazmat Endorsement
Timeline
Customer Service Representative
Future Energy Services
02.2024 - Current
Area Manager
T-Mobile
08.2020 - 09.2023
Sales Representative
Verizon
11.2019 - 05.2020
AppleCare Technical Advisor
Apple
02.2017 - 04.2019
High School Diploma -
Gracie King
- Firearms License
- Driver’s License (Non-CDL Class C)
- Tanker Endorsement
- Hazmat Endorsement
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