BreAnne Lanteri
State Farm Agent Office
Greeley,CO
7
years of professional experience
Customer-focused professional with 7 years of experience in a fast-paced insurance environment. Delivered outstanding service by building strong client relationships and efficiently resolving complex issues. Skilled in policy servicing, administrative support, and multitasking, consistently enhancing the customer experience. Committed to leveraging operational expertise for long-term career growth.
Work History
Customer Service Representative
7 Years 5 Months- Delivers outstanding customer service by assisting clients with insurance policies, billing questions, claims support, and policy updates.
- Cultivated strong customer relationships through personalized service and consistent follow-up, enhancing customer loyalty.
- Built strong relationships with customers through personalized service, professionalism, and consistent follow-up.
- Manages a high volume of phone calls, emails, and in-person interactions while maintaining accuracy and efficiency.
- Educates customers on insurance products, coverage options, and available services to help meet their individual needs.
- Processes policy changes, renewals, endorsements, and cancellations with exceptional attention to detail.
- Assists with payment processing, billing inquiries, and account maintenance.
- Maintains confidential customer records while ensuring compliance with company policies and industry standards.
- Maintain confidential customer records while ensuring compliance with company policies and industry standards.
- Demonstrates strong organizational skills by maintaining accurate documentation and minimizing errors.
- Supports daily office operations and contributes to a positive, team-oriented work environment.
- Prioritizes multiple responsibilities in a fast-paced office while consistently meeting deadlines.
- Established a reputation for reliability and professionalism through effective communication and consistent customer support.
Education
High School Diploma
GPA: 3.7 GPA
Skills
Insurance Policy Servicing
Billing & Payment Processing
Claims Assistance
Exceptional Customer Service
Relationship Building & Client Retention
Administrative & Office Support
Data Entry & Record Management
Microsoft Office Suite (Word
Excel
Outlook)
Problem Solving & Conflict Resolution
Detail-Oriented & Highly Organized
Time Management & Multitasking
Process Improvement
Team Collaboration
Confidential Information Handling
Strong Written & Verbal Communication
Adaptability & Dependability
Seven years of proven experience delivering exceptional customer experience.
Strong ability to build trust and maintain long-term client relationships.
Excellent organizational and administrative skills.
Quick learner who adapts easily to new systems and procedures.
Calm and professional under pressure.
Self-motivated with a strong work ethic.
Passionate about helping customers find solutions.
Committed to continuous learning and professional growth.
Timeline
Customer Service Representative
State Farm Agent Office
03.2019 - CurrentRead More
Rocky Mountain High School
High School Diploma
Read More