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Proven track record in enhancing customer loyalty and streamlining sales processes at UPM Raflatac. Consistently excelled in conflict resolution and Microsoft Excel. Implemented strategic initiatives and provided empathetic customer service to consistently surpass sales targets. Proficient in CRM and problem-solving, resulting in significant client retention and satisfaction.

Customer Service Specialist focused on enhancing customer satisfaction through effective complaint resolution and personalized support. Expertise in health insurance inquiries complements strong relationship-building skills, contributing to improved retention rates and overall service quality.

Experienced operational leader with over 18 years' experience in customer service, team leadership, and service delivery across retail management and local government. Currently supporting residents across multiple services at Dacorum Borough Council, managing high-volume enquiries, resolving complex issues, and handling sensitive cases. Played a key role in improving service delivery through process innovation, including the successful transition of the complaints service to a digital platform. Skilled in stakeholder engagement, partnership working, conflict resolution, and building positive relationships. Recognised for strong communication, problem-solving, and a proven ability to deliver positive outcomes for residents, customers, and communities.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Special Education Paraprofessional knowledgeable in lesson planning and individualized learning strategies. Looking to bring further success to a school district through behavior management and student engagement. Accomplished Special Education Paraprofessional offering more than 2 years aiding instructors in the classroom and promoting individualized learning techniques. Skilled at monitoring and correcting student behaviors during lunch periods. Always looking for ways to help such as opening containers and mopping up spills. Successful at keeping lunches moving smoothly and according to schedule. Experienced Lunch Monitor with good understanding of school lunch policies. Helps prepare food, stock cases and vending machines and assists teachers. Maintains positive group environment through good relationships with students. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Passionate Teaching Assistant offering 10+year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Melissa Gourley

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Customer Service Representative

Customer Service Representative

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Associate of Science - General Studies

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Customer Service Representative

Customer Service Representative

Associate of Science - General Studies

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