Hi, I’m
Adriana Blow
Victorville
Summary
Customer Service Specialist focused on enhancing customer satisfaction through effective complaint resolution and personalized support. Expertise in health insurance inquiries complements strong relationship-building skills, contributing to improved retention rates and overall service quality.
Overview
7
years of professional experience
Work History
Blue Shield of CALong Beach, California
Customer Service Representative
04.2024 - Current
Job overview
- Resolved customer complaints, improving satisfaction and retention rates.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Conducted follow-up calls to confirm resolution of ongoing issues and enhance customer experience.
- Maintained detailed records of customer interactions for future reference.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Developed strong relationships by providing personalized assistance and support.
- Gathered customer feedback through surveys to identify areas for service improvement.
- Answered inquiries and provided accurate information on products and services.
Rite Aid PharmacyVictorville, CA
Pharmacy Technician
01.2020 - 04.2024
Job overview
- Collaborated with technicians and pharmacists to prioritize and fulfill orders.
- Created and updated customer profiles, including demographics, allergies, and medications in pharmacy systems.
- Assisted pharmacist in managing high prescription volume and addressing customer inquiries.
- Interpreted and processed medication orders under pharmacist supervision.
- Inspected storage locations to monitor expiration dates and maintain adequate inventory levels.
- Verified daily incoming drug inventories, logging discrepancies into the inventory system.
- Refilled medications and provided insights on over-the-counter products while verifying insurance benefits.
- Processed claims with insurance companies, reconciling EOBs for accurate payments.
Education
Everest College - Los AngelesLos Angeles, CA
California Board of Pharmacy License from Phamacy Tecnician
01-2014
Ivy Academia Woodland Hills, CA
High School Diploma
05-2011
Skills
- Health insurance expertise
- Complaint resolution
- Customer service excellence
- Relationship building skills
- Data entry and recordkeeping
- Satisfaction measurement strategies
- Data collection methods
- Insurance billing processes
- Prescription verification
- Medication documentation
- Medication ordering and stocking
- Prescription filling and labeling
- Drug inventory control
- Storage maintenance and security
- Cleaning and sanitizing practices
- Aseptic techniques
- Regulatory compliance knowledge
- FDA compliance knowledge
- Order verification
- Pharmacy operations management
- ERP software proficiency
- Problem-solving abilities
- Attention to detail
- Prioritization and organization
- Document control practices
- Equipment troubleshooting
- Customer training strategies
- Creative solutions techniques
- Professional telephone etiquette
- Customer service excellence
Timeline
Customer Service Representative
Blue Shield of CA
04.2024 - Current
Pharmacy Technician
Rite Aid Pharmacy
01.2020 - 04.2024
Everest College - Los Angeles
California Board of Pharmacy License from Phamacy Tecnician
Ivy Academia
High School Diploma