Chandria Owens
Lauderhill
Summary
Professional with a strong background in customer interactions and service solutions, ensuring customer satisfaction and loyalty. Skilled in conflict resolution, communication, and problem-solving, consistently focused on achieving results through efficient and empathetic service. Reliable and proactive team collaborator, adaptable to changing needs. Experienced in handling customer claims and resolving inquiries promptly, utilizing strong communication and problem-solving skills to effectively address customer needs. Known for maintaining positive relationships and ensuring client satisfaction through efficient service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
07.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Trained new team members on company policies and customer service best practices.
- Developed strategies to enhance customer satisfaction and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Insurance Agent
United Health Care
Fort Lauderdale, FL
11.2024 - 03.2025
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Generated quotes and proposals for clients to match individual needs.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Coordinated enrollment periods for group health insurance plans to ensure timely processing of applications and minimize disruptions in coverage for employees.
- Improved client retention rates by conducting policy reviews and offering options for optimal coverage based on individual needs.
Customer Service Sales Representative
Global Response
Margate, FL
11.2023 - 10.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Negotiated solutions in challenging situations to retain customer loyalty.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
Online Personal Shopper
Walmart Supercenter
Fort Lauderdale, FL
11.2020 - 09.2023
- Provided customer service Successful monetary exchange using a computerized operating system Responsible for managing a cash draw.
- Dealt with a diverse customer population.
- Solved billing problems and handled customer inquiries.
- Cooperative and enthusiastic.
- Greeted customers.
- Midnight took the re-shop carts and put them to their correct shelves
- Zone the end caps and the shelves
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for substituted items
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Online Personal Shopper
Walmart Neighborhood Market
Bradenton, FL
03.2020 - 11.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Participated in team meetings and staff training sessions.
Customer Care Representative
Alorica
Sarasota, FL
10.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved claim resolution times by efficiently processing and investigating claims.
- Enhanced customer satisfaction with prompt and accurate claim settlements.
- Collaborated with legal teams to successfully defend against fraudulent claims.
- Reduced loss ratios through diligent investigation efforts aimed at identifying potential fraud or misrepresentation cases.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Worked closely with medical providers to ensure accurate billing and payment processes for healthcare-related claims.
- Participated in ongoing professional development programs to stay current on industry trends and best practices in claims management.
Customer Service
Teleperformance
North Lauderdale, FL
10.2017 - 09.2019
- Providing excellent customer service to customer regarding billing
- Facilities the sale of Comcast Internet, TV and Voice
- Knowledge of all Comcast products
- Motivated to maintain customer satisfaction and contribute to company success
- Handling credit card information
- Helping customer with health insurance coverage plans
- Help assisting customers with technical issues with cell phones and household Comcast equipment
- Assist in billing and reimbursement claims
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL05.2017
Skills
- Client assistance
- Proficient in Microsoft Office Suite
- Telecommunications proficiency
- Consistently fulfills sales objectives
- Adaptable learner
- Efficient paperwork management
- Adept at maintaining composure under pressure
- Effective sales communication
- Customer service
- Customer retention
- Skilled in utilizing CRM software
- Health insurance expertise
- Claims processing platforms
- Insurance policies
- Professionalism and ethics
- HIPAA compliance
- Effective communication
- Claims management
- Claims management proficiency
- Inputting claims
- Insurance claims follow-up
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Everise
07.2025 - Current
Insurance Agent
United Health Care
11.2024 - 03.2025
Customer Service Sales Representative
Global Response
11.2023 - 10.2024
Online Personal Shopper
Walmart Supercenter
11.2020 - 09.2023
Online Personal Shopper
Walmart Neighborhood Market
03.2020 - 11.2020
Customer Care Representative
Alorica
10.2019 - 03.2020
Customer Service
Teleperformance
10.2017 - 09.2019
High School Diploma -
Dillard High School