Michael Pierre
New Orleans,LA
Summary
Friendly and, Skilled in customer support with over 10 years of proven success in the customer service call center industry. Excellent communication and organizational capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Service Corporation International
08.2021 - Current
- Full-time
- Hybrid
- Keep records of customer interactions or transactions, prepare change of address records,
- Confer with customers by telephone to provide information about past bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries.
Customer Service Agent
KELLY SERVICES
07.2015 - 02.2020
- Keep records of customer interactions or transactions
- Complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Confer with customers by telephone to provide information about past bills, explain functions of apple id's and products, Troubleshoot issues with iPhone, iPad, iPod, apps.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries.
- Able to make decisions on credits and free items to customer accounts.
Customer Service Agent
Arise
08.2014 - 06.2015
- Keep records of customer interactions or transactions
- Complete contract forms, prepare change of address records, or issue service discontinuance subscriptions.
- Confer with customers by telephone to provide information about products and services. Place orders, cancel accounts, open accounts or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries.
Security Guard
SMG
01.2013 - 02.2013
- Monitored the arrival and departure of authorized employees and patrons
- Write reports of daily activities and irregularities.
- Notified emergency personnel in cases of emergency.
- Answer alarms and investigate disturbances.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Patrol industrial or commercial premises to prevent intrusion.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into.
Education
Associate of Science - applied business office technology technical and network support
Antonelli Institute
Hattiesburg, MS05.2009
Skills
- Client relationship management
- Client assistance
- Fostering client connections
- DNS management
- Strong interpersonal skills
- Proficient in IPv4 networking
- Effective communication
- Network framework development
- Client support
- Technical troubleshooting
- Client account management
- Establishing strategic relationships
- Billing software management
- Customer service expertise
- Understanding binary code
- Client engagement
- User satisfaction enhancement
- Strategic negotiation skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
The Bits and Bytes of Computer Networking The Bits and Bytes of Computer Networking
Coursera Issued Nov 2023 Issued Nov 2023 Credential ID N44LUV4SNDVF
Technical Support Fundamentals Technical Support Fundamentals
Coursera Issued Sep 2023 Issued Sep 2023 Credential ID EL5NP9TJV4TP
Timeline
Customer Service Representative
Service Corporation International
08.2021 - Current
Customer Service Agent
KELLY SERVICES
07.2015 - 02.2020
Customer Service Agent
Arise
08.2014 - 06.2015
Security Guard
SMG
01.2013 - 02.2013
Associate of Science - applied business office technology technical and network support
Antonelli Institute
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