Jill O'Neil
North Branford,CT
Summary
Dedicated customer service professional with a strong track record in managing inquiries and resolving issues. Expertise in streamlining order processing and enhancing customer satisfaction through effective communication and data entry.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Enstructure-New Haven
New Haven, CT
2022.08 - Current
- Answer all incoming calls/email questions from customers with same day response
- Effective response to customer emails with concerns
- Collaborated with customers to clarify details regarding loaded material
- Communicate with customers regarding on site inventory
- Led morning meetings with staff to align on daily customer needs
- Prepare receipts for material being loaded for customers to be delivered
- Requested and assigned physical inventory to maintain accurate stock levels
- Communicate with Supervisors and Managers regarding any issues not able to answer
- Enter material unloaded from Rail Cars into system inventory
- Conduct research for various projects
- Entering of Driver Ticket for Payroll on Company based software
Customer Relations Specialist
Uno Alla Volta
North Branford, CT
2010.11 - 2022.07
- Resolved customer order issues to enhance satisfaction and retention
- Managed online orders to streamline processing and improve customer experience
- Tracked lost shipments via FedEx to ensure timely delivery and customer updates
- Process Return of Merchandise
- Arrange for Call Tags for Customers returning merchandise
- Input Customer Phone, Mail in and Fax in Orders
- Trained new hires on phone systems
- Removed inactive customers from database
- Floor Supervisor in Lead Supervisors Absence
Education
6 month certificate of training -
Computer Processing Institute
Danbury, CT1989-01
Skills
- Order management
- Customer service tools
- Client relationship management
- Client relationship management
- Inventory management
- Data entry
- Client relationship management
Timeline
Customer Service Representative
Enstructure-New Haven
2022.08 - Current
Customer Relations Specialist
Uno Alla Volta
2010.11 - 2022.07
6 month certificate of training -
Computer Processing Institute