Kimberly D. Hudson
Pensacola,FL
Summary
Dedicated Professional experienced in manufacturing operations, material handling, and customer service. Achieved efficiency in logistics through expertise in SAP and effective communication, while consistently enhancing customer satisfaction. Focused on contributing to team success in fast-paced environments with a strong work ethic and adaptability.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Lowes home improvement
Pensacola, FL
08.2020 - Current
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed transactions accurately using cash register and point-of-sale system.
- Trained new staff on company policies and customer service practices for consistency.
- Tracked orders from start to finish thru the pipeline to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
Purchasing Agent (Buyer I )
Landrum at Overhead Door
Pensacola, Florida
12.2025 - 05.2026
- Negotiated contracts with suppliers to secure favorable terms and pricing.
- Analyzed market trends to identify cost-saving opportunities in purchasing strategies.
- Coordinated with internal teams to forecast inventory needs and streamline order processes, enhancing supply chain efficiency.
- Evaluated vendor performance to ensure quality compliance and reliability standards.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Conducted risk assessments on potential contracts and suppliers to identify and mitigate potential issues.
Shipping and Receiving Clerk
Landrum at CPC Technology
Pensacola, Florida
01.2025 - 06.2025
- Processed incoming shipments, ensuring accurate documentation and inventory control.
- Received incoming shipments and verified contents against packing slips.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Coordinated deliveries with vendors, maintaining clear communication and schedules.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Operated forklifts and pallet jacks for efficient material handling and storage.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Forklift Operator/Inventory Specialist
Manpower for Collins Aerospace
Foley, AL
10.2018 - 02.2024
- Operated forklifts to transport materials within warehouse environments.
- Loaded and unloaded shipments accurately and efficiently for production lines.
- Stacked pallets onto trailers in preparation for shipment.
- Maintained inventory records using warehouse management systems.
- Inspected equipment daily to ensure compliance with safety standards.
- Followed safety protocols to prevent accidents and injuries on-site.
- Operated VLM in the supermarket
- Receiving material in SAP
- Making adjustments to bom to ensure the TR is built to specs.
Forklift Operator
KTN Chemicals for Ascend Performances
Cantonment, FL
07.2016 - 10.2018
- Operated forklifts to transport chemicals within the warehouse efficiently.
- Conducted daily safety checks on forklift equipment before use.
- Loaded and unloaded materials from trucks using proper handling techniques.
Landrum Staffing for GE
Pensacola, FL
05.2013 - 04.2015
Forklift Operator/Warehouse Inventory Clerk
Buffalo Rock Bottling Warehouse
Pensacola, FL
07.2005 - 10.2010
Adecco Services Customer Service Rep
Pensacola, FL
01.2001 - 07.2005
RG IS Inventory Auditor
Pensacola, FL
01.2003 - 05.2004
Education
Pensacola State College
Pensacola 08.2001 - 01.2003
High School Diploma -
Escambia High School
Pensacola 08.1997 - 05.2001
Skills
- Customer order management
- Client communication
- Order processing
- Problem solving
- Operating VLM Machine
- Time management
- Team collaboration
- Leadership
- Customer-focused
- Calm under pressure
- CRM software
- Product research
- Task prioritization
- Customer service
- Conflict resolution
- Order management
- Procurement processes
- Inventory control
- Multi-task management
- Order fulfillment
- Relationship building
- Shipping coordination
- Forklift operation
Customer Service Experience
- Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Warehouse Experience
- Inspect product load for quality & accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery
- Move controls to drive gasoline or electric-powered forklifts, trucks, cars, or tractors and transport materials between loading, processing, and storage areas
- Move levers or controls that operate lifting devices, such as cranes, forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
- Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas
- Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
- Shipping and Receiving items and storing them in a warehouse according to manifested data
- Procured products to complete work orders prior to shipping to ensure completeness of shipped product
- Kitting of pallets
Management Experience
- Bay Lead/Supervisor for 2nd Shift
- Leveraged Pygmalion Motivation
- Directing team members to work in a safely manner and practice good safe work practices
- Gathering the right information from the production floor verifying w/ops lead to inform workers the correct work load for the day to ensure quality assurance
- Lock Out Tag Out equipment
Manufacturing Experience
- Operation of 5k and 10k forklifts
- Material handling
- Shipping and receiving items according to manifest and placement to ensure proper retrieval when necessary, leveraging SAP & ERP systems
- Procured products to complete work orders prior to shipping, ensuring completeness of shipped product
- Proficient in operating under tight schedules with minimal oversight
- Loading and Unloading trucks
Safety Experience
- Safety Coach
- Do a walk through looking for anything that is unsafe or if anyone is doing something unsafe and document it in a safety log and present it to the safety committee
- Give a safety topic daily and present it to workers and have an open discussion
- First Responder at Collins Aerospace
Detailed Work Experience
- Lowes home improvement, 08/20, current, Pensacola, FL
- Manpower for Collins Aerospace, 10/18, 02/24, Foley, AL
- KTN Chemicals for Ascend Performances, 07/16, 10/18, Cantonment, FL
- Aerotek Staffing for GE, 04/16, 07/16, Pensacola, FL
- KED Plasma, 09/15, 03/16, Pensacola, FL
- Landrum Staffing for GE, 05/13, 04/15, Pensacola, FL
- Buffalo Rock Bottling Warehouse, 07/05, 10/10, Pensacola, FL
- RG IS Inventory Auditor, 01/03, 05/04, Pensacola, FL
- Adecco Services Customer Service Rep, 01/01, 07/05, Pensacola, FL
Inventory Experience
- Receive, count and verify material, record data using SAP/ERP systems
- Pack/unpack items and stock on shelves/bins in stockrooms, warehouses, and storage yards
- Verify SAP inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors (clipboard counts)
- Store items in an orderly and accessible manner in stockrooms, warehouses, and supply rooms
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
Professional Summary
Operation of 5K and 10K Forklifts, Material handling, Shipping and Receiving items and storing them in warehouses according to manifested data, Extensive use of SAP for material storage and issuance, Knowledge of principles and processes for providing customer and personal services, Customer needs assessment, Meeting quality standards for services, Evaluation of customer satisfaction, Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology, Knowledge of Microsoft Office including Word, Outlook, Excel and PowerPoint, QuickBooks, Operation of a multi-line phone system, Office management
Timeline
Purchasing Agent (Buyer I )
Landrum at Overhead Door
12.2025 - 05.2026
Shipping and Receiving Clerk
Landrum at CPC Technology
01.2025 - 06.2025
Customer Service Representative
Lowes home improvement
08.2020 - Current
Forklift Operator/Inventory Specialist
Manpower for Collins Aerospace
10.2018 - 02.2024
Forklift Operator
KTN Chemicals for Ascend Performances
07.2016 - 10.2018
Landrum Staffing for GE
05.2013 - 04.2015
Forklift Operator/Warehouse Inventory Clerk
Buffalo Rock Bottling Warehouse
07.2005 - 10.2010
RG IS Inventory Auditor
01.2003 - 05.2004
Pensacola State College
08.2001 - 01.2003
Adecco Services Customer Service Rep
01.2001 - 07.2005
High School Diploma -
Escambia High School
08.1997 - 05.2001