Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maranda Lawson

Fairfield,OH

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Microsoft applications and appointment scheduling paired with outstanding active listening and multitasking abilities. I'm enthusiastic and invested in my work. I am known for having great organizational skills. Gifted at working with all types of customers and professionals. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Gerber Collision and Glass
Fairfield, OH
07.2022 - 01.2024
  • Addressed billing inquiries and processed payments securely. Including posting and depositing invoices and deductibles.
  • Updated databases with new and modified customer data.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Receive and direct customers. Resolve concerns regarding vehicle repair process.
  • General scheduling.
  • Reserve and secure rental vehicles for customers.
  • File and organize documents and information packets for various repairs.
  • Managed high volume of inbound customer calls with professionalism.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Navigated multiple software applications while assisting customers.
  • Adapted communication style to diverse customer base effectively.
  • Conducted outbound calls for customer satisfaction surveys and promotions.
  • Delivered exceptional service by empathizing with customer concerns.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Resolved customer complaints, ensuring a positive experience.
  • Escalated complex issues to appropriate departments for resolution.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Pizza Delivery Driver

Serazen Papa John's
Fairfield, OH
05.2020 - 09.2022
  • Organized merchandise and sales promotion displays to attract customers.
  • Delivered products to customers promptly and efficiently.

  • Contacted customers prior to delivery to coordinate delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Resolved customer complaints in a timely manner.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Conducted regular route planning to optimize driving efficiency.
  • Managed cash transactions accurately during customer interactions.
  • Established positive relationships with retail store managers.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Collected payments from customers according to company policy.
  • Developed strong rapport with customers for repeat business.
  • Demonstrated excellent product knowledge to assist customers.
  • Followed proper food handling guidelines during deliveries (if applicable).
  • Established efficient routes through GPS navigation systems.
  • Resolved customers' complaints regarding products or services.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Navigated urban and rural delivery routes and delivered food items at or before quoted times.
  • Collected tips from customers through hands-free electronic methods.
  • Maintained clean traffic record and kept vehicle clean and in top operating condition.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Assisted customers with questions or complaints regarding their orders.
  • Stocked shelves with fresh ingredients needed for pizza making process.
  • Adhered to company policies and procedures as outlined in employee handbook.
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Ensured all food safety regulations were followed during preparation process.

Pizza Specialist

Dominos Pizza Inc.
Hamilton, OH
04.2018 - 05.2020
  • Cooked, assembled, and packaged menu items quickly.
  • Safely operated ovens to prevent injuries and accidents.

  • Conducted regular equipment maintenance checks for optimal performance.
  • Dropped off food and drink orders for customer pickup.
  • Packaged and bagged cooked food and prepared items.
  • Set up work stations prior to opening to minimize prep time.
  • Collaborated with team members to achieve daily goals.
  • Followed proper food handling and storage procedures.
  • Kept items warm until sold using heat lamps.
  • Addressed customer concerns professionally while maintaining service standards.
  • Set aside add-on items for future orders.
  • Maintained clean and sanitary food preparation areas.
  • Upheld company standards for food safety and hygiene.
  • Checked completed orders for correct quantity and quality.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Demonstrated excellent multitasking abilities in a fast-paced environment.
  • Prepared multiple orders at once for speedy service.
  • Utilized effective time management skills for optimal productivity.
  • Greeted customers warmly; took accurate orders.
  • Ensured consistency in food quality and presentation.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Collaborated with team to deliver timely service of items.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Followed specific methods for food preparation and proper portioning.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Developed strong rapport with customers for repeat business.
  • Delivered products to customers promptly and efficiently.
  • Promoted sales incentives and special offers to customers.
  • Recorded deliveries and daily sales transactions.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Resolved customer complaints in a timely manner.
  • Managed cash transactions accurately during customer interactions.
  • Followed proper food handling guidelines during deliveries (if applicable).
  • Established efficient routes through GPS navigation systems.
  • Loaded and unloaded products from truck during deliveries.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Conducted regular route planning to optimize driving efficiency.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Collected money, provided change and recorded transactions on receipts.
  • Established positive relationships with retail store managers.
  • Inspected vehicle regularly to ensure safety and reliability.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Informed regular customers of new products or services and price changes.
  • Demonstrated excellent product knowledge to assist customers.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Navigated urban and rural delivery routes and delivered food items at or before quoted times.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Documented time of delivery to record completion of order.
  • Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
  • Stocked shelves with fresh ingredients needed for pizza making process.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Assisted customers with questions or complaints regarding their orders.
  • Answered phone calls from customers placing takeout orders.
  • Received incoming shipments from vendors verifying quality and quantity of products received.
  • Analyzed customer address to determine best route for timely delivery.
  • Delivered fresh food to customers across local area.
  • Navigated local streets and highways with ease using GPS system.
  • Maintained positive relationships with customers to promote further business opportunities.

Education

High School Diploma -

Fairfield Senior High School
Fairfield, OH
05-2004

Some College (No Degree) - Studio Arts

Miami University of Hamilton
Hamilton, OH

Skills

  • Call Management
  • Scheduling
  • Information Security
  • Data Collection
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Product Knowledge
  • Credit card payment processing
  • Escalation management
  • Delivery Scheduling
  • Problem Resolution
  • Microsoft Office expertise
  • De-Escalation Techniques
  • Prioritization
  • Critical Thinking
  • Customer Relations
  • Client Relations
  • Promotional support
  • Spreadsheets
  • Payment Processing
  • Store maintenance
  • Administrative Support
  • Minute Taking
  • Shipping and receiving understanding
  • Microsoft PowerPoint
  • Researching
  • Complaint Handling
  • Active Listening
  • Executive management support
  • Computer Proficiency
  • Courteous demeanor
  • Warranty Service
  • Customer Relationship Management (CRM)
  • Research
  • Quality Control
  • Building rapport
  • Product Promotion
  • Professional telephone demeanor
  • Report creation
  • Filing
  • Schedule mastery
  • Route Management
  • Customer consulting
  • Customer Education
  • Documentation
  • Dispute Resolution
  • Conflict Mediation
  • Microsoft Outlook
  • System implementation
  • Coordination
  • Proofreading
  • Grammar
  • Tactful and diplomatic
  • Microsoft Office Suite
  • Clerical Support
  • Product Education
  • Order Processing
  • Problem-solving abilities
  • Follow-up skills
  • High-energy attitude
  • In-store support
  • Reading Comprehension
  • Microsoft Excel
  • Adaptive team player
  • Materials Transport
  • Service Upselling
  • Positive and professional
  • Typing proficiency
  • Customer Service
  • Route Planning
  • Money Handling
  • Food safety knowledge
  • Route Navigation
  • Map Reading
  • Kitchen Support
  • GPS Navigation
  • Order Management
  • Complaint Management
  • Vehicle Maintenance
  • Payment Collection
  • Local routes understanding
  • Safe Driving
  • Payment handling
  • Safe Food Handling
  • Mileage Tracking
  • Customer Communication
  • Smartphone operation
  • Motor Vehicle Operation
  • Order Verification
  • Dispatch Interaction
  • Delivery Coordination
  • Excellent Communication
  • Decision-Making
  • Vehicle Inspection
  • Problem-Solving
  • Phone orders
  • Dedicated Team Player
  • Quick Learner
  • Relationship Building
  • Health Code Compliance
  • GPS mapping
  • Safety awareness
  • Heavy Lifting
  • Delivery confirmations
  • Social Media Management
  • Technical Support
  • Invoice Processing
  • Office Management
  • Report Writing
  • Database Management
  • Meeting planning
  • Strategic Planning
  • Presentation Development
  • Mail Management
  • Travel administration
  • Appointment Setting
  • Mail handling
  • Multi-line phone proficiency
  • Customer Service-Oriented
  • Spreadsheet tracking
  • Business Correspondence
  • Document Preparation
  • Travel Coordination
  • Social media knowledge
  • Office Administration
  • Bookkeeping
  • Report Development
  • Information confidentiality
  • Professional and mature
  • File Organization
  • Calendar Management
  • Performance Improvement
  • Conflict Management
  • Policy Enforcement
  • Phone Etiquette
  • Excel spreadsheets
  • Articulate and well-spoken

Timeline

Customer Service Representative

Gerber Collision and Glass
07.2022 - 01.2024

Pizza Delivery Driver

Serazen Papa John's
05.2020 - 09.2022

Pizza Specialist

Dominos Pizza Inc.
04.2018 - 05.2020

High School Diploma -

Fairfield Senior High School

Some College (No Degree) - Studio Arts

Miami University of Hamilton

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Maranda Lawson