Majuma Mugaza
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VXI
Charlotte, North Carolina
07.2022 - 07.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
Patient Ambassador
Morrison Healthcare
Charlotte, North Carolina
03.2020 - 06.2022
- Participated in quality improvement initiatives aimed at enhancing overall patient experience.
- Collaborated closely with nurses, therapists, social workers, dieticians and other healthcare professionals involved in patient care.
- Greeted patients and visitors in a friendly, professional manner.
Education
Associate of Arts - Health And Wellness
Southeastern College
Charlotte, NC06-2026
High School Diploma -
Cpcc
Charlotte, North Carolina06-2019
Skills
- Scheduling
- Inbound and Outbound Calling
- Information Security
- Appointment Scheduling
- Call Management
- Consultative Sales
- Grammar
- Complaint Handling
- Problem Resolution
- Promotional support
- Sales Training
- Call Control
- Customer Relationship Management
- Quality Assurance
- Account updating
- Customer Support
- Call control skills
- Problem-solving skills
- Call Center Operations
- Call handling
- Inbound Phone Call Management
- FLUENT IN SWAHILI
Timeline
Customer Service Representative
VXI
07.2022 - 07.2024
Patient Ambassador
Morrison Healthcare
03.2020 - 06.2022
Associate of Arts - Health And Wellness
Southeastern College
High School Diploma -
Cpcc