Tia Rush
Montgomery,AL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Uhaul Moving And Storage
Montgomery, AL
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Office Manager
River City Blu Investments Inc
Montgomery, AL
04.2021 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
Notary Public
River City Blu Investments Inc
Montgomery, AL
04.2021 - Current
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Maintained positive working relationship with fellow staff and management.
- Updated business forms to streamline processing and improve efficiency.
Customer Care Representative
Rent to Own Services
Montgomery, AL
04.2022 - 02.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Promoted product offerings to drive growth and exceed benchmarks.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Team Leader
Glovis America, Inc. - Port Hueneme
Montgomery, AL
09.2012 - 09.2019
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Lead/Cooking Assistant
Cici Pizza
Montgomery, AL
06.2008 - 04.2012
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Mastered operations in every area of diverse manufacturing facility and directed overall production effectively in absence of team lead.
Team Member
CiCis Pizza
Montgomery, AL
06.2006 - 12.2007
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
Montgomery Christian Academy
Montgomery, AL06.2007
Some College (No Degree) - Information Technology
Kaplan University
General - Business Administration
South University
Skills
- Invoicing and Billing
- Work Planning and Prioritization
- Documentation and Reporting
- Team Leadership
- Report Writing
- Workforce Management
- Scheduling and Calendar Management
- Goal Setting
- Scheduling and Coordinating
- Training and Development
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Staff Training
- Training and Coaching
- Hiring and Training
- Call Management
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Appointment Scheduling
- Customer Service
- Microsoft Office Suite
- Delivery Scheduling
- Administrative Support
- Order Processing
- Account Management
- In-store support
- Data Entry
- Research
- Microsoft Excel
Certification
- Certified Notary Signing Agent
Languages
English
Native/ Bilingual
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceWork from home optionPersonal development programsFlexible work hoursCareer advancementAccomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
Rent to Own Services
04.2022 - 02.2023
Customer Service Representative
Uhaul Moving And Storage
05.2021 - Current
Office Manager
River City Blu Investments Inc
04.2021 - Current
Notary Public
River City Blu Investments Inc
04.2021 - Current
Team Leader
Glovis America, Inc. - Port Hueneme
09.2012 - 09.2019
Team Lead/Cooking Assistant
Cici Pizza
06.2008 - 04.2012
Team Member
CiCis Pizza
06.2006 - 12.2007
High School Diploma -
Montgomery Christian Academy
Some College (No Degree) - Information Technology
Kaplan University
General - Business Administration
South University
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