Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Special Skills
Locations
Languages
Timeline
Generic
Open To Work

Gabriela Ciesielski

Work Preference

Job Search Status

Open to work

Desired Job Title

CUSTOMER SERVICE REPRESENTATIVEADMINISTRATIVE ASSISTANT / REHAB. TECHADMINISTRATIVE ASSISTANTMEDICAL RECORDS ANALYSTHEALTH INFORMATION COORDINATOR

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Odessa, USA
Open to relocation: No

Salary Range

$15/hr - $20/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave4-day work week

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

24
24
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

UNITED PETROLEUM TRANSPORTS
Odessa, TX
10.2017 - 07.2025
  • Promote safety in all actions.
  • Display professional phone etiquette.
  • Calculate and distribute daily reports to managers as needed.
  • Provide efficient, friendly customer contact.
  • Listen to the customer.
  • Maintain customer requested information and transmit timely to customer as required.
  • Receive and distribute customer calls to dispatchers as required.
  • Organize and maintain reports and customer files and faxes.
  • Complete paperwork as required.
  • Research dispatches and bills of lading as required.
  • Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required.
  • Work on KAG, Benchmark and EDI orders.
  • Enter all Broker loads.
  • Carries out duties assigned by CSC Manager as required.

ADMINISTRATIVE ASSISTANT / REHAB. TECH

NURSING HOME
ODESSA, TEXAS
03.2017 - 10.2017
  • Opening, maintaining and processing all resident account files.
  • Meet reporting deadlines as prescribed the State.
  • Perform Statistical validation and compilation of prescribed statistical reports.
  • Perform receptionist duties general office tasks, data entry, filing, scanning documents and files.

ADMINISTRATIVE ASSISTANT

1ST STAFFING USA
ODESSA, TEXAS
06.2015 - 02.2017
  • Responsible for answer incoming calls and screening them.
  • Then direct the calls to other offices in Texas.
  • Work on weekly payroll and Invoices.
  • Assist in collections.
  • Assist Manager when needed.
  • Assist new Associates with paperwork when needed.
  • Review paperwork once the new Associate completes it.
  • Schedule Interviews and Orientation for new Associates per Staffing Specialists request.
  • Audit files.
  • Contact Associates if they're still needed our services and have them come in to update paperwork.
  • Translate paperwork when needed.
  • Keep up with packets and filing.
  • Run Criminal Background checks and I-9 on Associates.
  • Make sure that all files are processed within 72 hours.
  • Sit in interviews and translate when needed.

MEDICAL RECORDS ANALYST

ADVANCED SPINE CARE
ODESSA, TEXAS
06.2009 - 11.2009
  • Responsible for supervising all aspects of the urinalysis procedures through daily interaction with clinic staff, patients and doctors.
  • Compiling a list of the patient's medication by consulting his or her medical chart.
  • Collect demographic information from the patient such as age, weight, height, gender and the last medication administered.
  • Process sample from patient, clearly labeling the sample and require the patient to sign the label.
  • Prepare shipping documentation and properly pack the sample for UPS pick up.
  • Take inventory of sampling supplies and ordering when necessary.
  • Maintain a high of accuracy in all documentation.
  • ALL MEDICAL PERSONNEL FOR AMERITOX

HEALTH INFORMATION COORDINATOR

DEVEREUX ARIZONA METRO OUTPATIENT CENTER
PHOENIX, ARIZONA
07.2004 - 12.2008
  • Responsible for the daily management and oversight of the medical records function for the program.
  • Establish and maintain client records, ensuring that they are in compliance with agency policies and procedures.
  • Supervise the confidentiality related activities of the medical records department.
  • Communicate with external agencies, funders, clients and customers regarding medical records issues.
  • Assist the Psychiatrists by calling in medication to the Pharmacy when needed.
  • Assist the Clinical Service Manager in the implementation of the Utilization Management Plan and assist Program Manager in the supervision of the Medical Records Secretaries and functions at other Devereux Arizona locations.
  • Organize and implement monitoring process for required functions with the medical records department agency-wide.
  • Perform all duties as required or assigned by supervisor.
  • Demonstrate a commitment to helping and sharing knowledge with others.
  • Capable of and willing to transfer such knowledge to promote the growth of the organization.
  • Places team interests ahead of own interests; ensures cooperation with in own area and across center.
  • Takes responsibility for outcome and results.
  • Adheres to agrees-upon time schedule or plan and identify the resources to successfully attaining goals.
  • Determine appropriate approach to complete tasks assignments and is persistent in working toward desires outcomes.
  • Communication is very important to me, which is why I ensure that others understand the message and provide them assistance when needed.
  • I am a great listener.
  • Ability to pay attention to detail.
  • Understand internal and external customers; address and anticipate their needs.
  • Advocate superior customer services.
  • Measure customer satisfaction and respond to changing customer needs.

CLAIMS ANALYST ASSISTANT

INSURERS ADMINISTRATIVE CORPORATION
PHOENIX, ARIZONA
04.2001 - 07.2004
  • Process incoming mail and inventories all claims.
  • Enter eligibility and quoting benefits.
  • Contact the providers to obtain copy of practitioner's license.
  • Verify data to proceed in completion in preparing claim to be processed.
  • Responsible for the submission for the check run.
  • Issuing checks to partners, providers and/or insured.
  • Responsible for the submission of claims to various PPO Networks and reprising claims online to provide discounts, also working on reconciliation of Network billing.
  • Reviewing Appeals and handle them according to disputation.
  • Updating data in ICI, IAC and Access worksheet.
  • Generating, maintaining, reporting, and performing necessary research of various spreadsheets and word-processing documents.
  • Updating Large Case Management reports on a daily basis.
  • Basic knowledge of all insurance policies and ability to assist in department as needed.
  • Maintain minimum quality of 98% procedural accuracy and 99% monetary accuracy.
  • Perform all job functions in Spanish as needed, including written, oral communication and translation of documents.
  • Perform similar job-related duties assigned.

Education

Everest College - undefined

Everest College
Phoenix, Arizona
10.2004

Channel Islands High School - undefined

Channel Islands High School
Oxnard, California
06.1993

Skills

Medical Records Processing

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Administrative support
  • Data collection
  • Prioritization
  • Clerical support
  • Filing
  • Recordkeeping strengths
  • Research
  • Office equipment proficiency
  • Document control
  • Record preparation

ICD-9-CM Coding

CPT-4 Coding

Medical Terminology

CMS-1500 Insurance Claims Processing

COATS System

Hospital Billing Claims Processing

Claims Analyst Assistant

Front Office Assistant

Med Ware

Microsoft Office Suite

HIPAA

Access System

RCO System

Word Perfect

Microsoft Excel

Absolute System

Mars Medical Program

Ecet Program

Kodak High Speed Scanner

EBE Work Resource

TMW Tributary

Customer service

Data entry

Scheduling

Appointment scheduling

Documentation

Administrative support

Prioritization

Clerical support

Filing

Research

Record preparation

Certification

Billing & Coding

Special Skills

Medical Records Processing

ICD-9-CM Coding Proficient

CPT-4 Coding Proficient

Medical Terminology

CMS-1500 Insurance

Claims Processing

COATS System

Hospital Billing Claims Processing

Claims Analyst Assistant

Front Office Procedures

Alphanumeric Filing

Customer Service Representative

Medical Correspondence

Med Ware

Microsoft Office Suite

HIPAA-Certified

Access System and ICI System

RCO System

Word Perfect

Maverick System

Microsoft Excel

Casamba System

Absolute System

CPR & First Aid Certified

Mars Medical Program

Ecet Program,

Kodak High Speed Scanner

EBE Work Resource

TMW Tributary

Locations

  • Oxnard, California
  • Phoenix, Arizona
  • Odessa, Texas
  • Corpus Christi, Texas

Languages

English
Spanish

Timeline

CUSTOMER SERVICE REPRESENTATIVE

UNITED PETROLEUM TRANSPORTS
10.2017 - 07.2025

ADMINISTRATIVE ASSISTANT / REHAB. TECH

NURSING HOME
03.2017 - 10.2017

ADMINISTRATIVE ASSISTANT

1ST STAFFING USA
06.2015 - 02.2017

MEDICAL RECORDS ANALYST

ADVANCED SPINE CARE
06.2009 - 11.2009

HEALTH INFORMATION COORDINATOR

DEVEREUX ARIZONA METRO OUTPATIENT CENTER
07.2004 - 12.2008

CLAIMS ANALYST ASSISTANT

INSURERS ADMINISTRATIVE CORPORATION
04.2001 - 07.2004

Everest College - undefined

Everest College

Channel Islands High School - undefined

Channel Islands High School

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