JENNIE HERNANDEZ
VISALIA ,CA
Summary
Dynamic and results-driven professional with a proven track record at PAYCHEX, where I excelled in client acquisition and relationship building. Leveraged expert knowledge in financial services and outstanding negotiation skills to consistently exceed sales quotas. Renowned for exceptional customer service and ability to foster long-lasting client relationships, enhancing business growth and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
US Bank NA
Porterville, CA
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Build relationships through in-person, virtual, and appointments.
- Recommend products and services to meet customers needs
- Open new accounts, complete day to day financial transactions
- Identify business and consumers needs, by doing a financial analysis
Business Sales Consultant
PAYCHEX
Fresno, CA
08.2018 - 07.2024
- Crafted compelling proposals that addressed specific pain points of clients while highlighting the competitive advantages of our products or services.
- Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
- Attained expert knowledge of product offerings through regular training sessions and self-directed learning, enabling persuasive communication with potential customers.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and consistent communication for sustained growth and profitability.
- Exceeded quarterly sales quotas consistently through diligent prospecting efforts and effective time management skills.
- Built long-lasting relationships with clients by providing exceptional customer service and understanding their unique business requirements.
- Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.
- Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals.
Relationship Banker
Union Bank
Tulare, CA
11.2012 - 08.2018
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
High School Diploma -
GOLDEN WEST HIGH SCHOOL
Visalia, CAACCOUNTING
GOLDEN STATE COLLEGE
VISALIA Skills
- Customer service
- Sales presentations
- Relationship building and management
- Active listening
- Client acquisition
- Customer Service-oriented
- Critical thinking
- Performance tracking
- Cash handling
- Data entry
- Territory management
- Financial services
- Customer relations
- Industry expertise
- Money handling
- Problem resolution
- Competitive analysis
- Teller support
- Relationship building
- Cross-selling strategies
- Creative thinking
- Call center experience
- Sales pipeline management
- Financial planning
- Computer proficiency
- Closing deals
- Cross-selling products
- Conflict resolution
- Teamwork
- Financial advising
- Complaint handling
- Teamwork and collaboration
- Banking
- Microsoft Excel
- Problem-solving
- Loans
- Complaint resolution
- Time management
- Community relations
- Payment processing
- Attention to detail
- Cash flow management
- Client relations
- Problem-solving abilities
- Recordkeeping requirements
- Policy development and implementation
- Multitasking
- Customer satisfaction measurement
- Professional telephone demeanor
- Multitasking Abilities
- Loan origination
- Employee motivation
- Microsoft outlook
- Excellent communication
- Resourcefulness
- Scheduling
- Product knowledge
- Adaptability and flexibility
- Appointment scheduling
- Team building
- Solution selling
- Technical support
- Negotiation expertise
- Clerical support
- Client relationship management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
US Bank NA
09.2024 - Current
Business Sales Consultant
PAYCHEX
08.2018 - 07.2024
Relationship Banker
Union Bank
11.2012 - 08.2018
High School Diploma -
GOLDEN WEST HIGH SCHOOL
ACCOUNTING
GOLDEN STATE COLLEGE