Kalia Dubose
Meridian,MS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VIMO Get Insured
Atlanta, GA
09.2024 - Current
- Resolved customer inquiries by delivering accurate information on health insurance and services.
- Answered customer inquiries via phone, email, and chat to provide timely assistance.
- Conducted follow-up calls with customers to ensure satisfaction after issue resolution.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Care Representative
Conduent Business Services
Florham Park, NJ
03.2021 - 08.2024
- Promptly resolved customer complaints while upholding professionalism.
- Provided accurate and comprehensive information to customers to improve service quality.
- Ensured compliance with company policies on privacy and data protection.
- Utilized effective conflict mediation and problem-solving techniques to de-escalate customer issues.
Education
High School Diploma -
Meridian High School
Meridian, MS05-2011
Skills
- Health insurance expertise
- Payment processing
- Customer relationship management
- Conflict resolution
- Data privacy compliance
- Service quality enhancement
- Customer service
- Billing procedures
Timeline
Customer Service Representative
VIMO Get Insured
09.2024 - Current
Customer Care Representative
Conduent Business Services
03.2021 - 08.2024
High School Diploma -
Meridian High School
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