Summary
Overview
Work History
Education
Skills
Timeline
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Nickole Houze

Cincinnati,OH

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Humana
Louisville, Kentucky
09.2007 - Current
  • Assisted customers with inquiries about health insurance plans and services.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in the CRM system.
  • Educated customers on navigating online account management tools effectively. I was part of the Chat team for 5 years

Education

High School Diploma -

Hughes High School
Cincinnati, OH
05-1988

Skills

  • Customer relationship management
  • Health insurance expertise
  • CRM proficiency
  • Online navigation skills
  • Complaint resolution strategies
  • Customer support techniques

Timeline

Customer Service Representative

Humana
09.2007 - Current

High School Diploma -

Hughes High School