Jared Gilliam
Jamaica
Summary
Dynamic catering professional with experience at Do&co, excelling in food preparation and event setup. Proven ability to manage inventory and ensure food safety compliance while fostering a collaborative team environment. Recognized for enhancing guest experiences through exceptional service and effective communication, consistently meeting tight deadlines under pressure.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ace concepts inc
Queens
01.2026 - Current
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and complaints promptly and effectively.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track and manage customer requests efficiently.
- Ensured compliance with company policies during customer interactions.
- Engaged customers to understand their needs and enhance satisfaction levels.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Catering Associate
Do&co
New York
07.2024 - Current
- Assisted in food preparation and presentation for catering events, ensuring high standards of quality.
- Supported setup and breakdown of event spaces, maintaining organization and cleanliness throughout operations.
- Collaborated with team members to enhance service delivery during high-volume events, adapting to dynamic environments.
- Managed inventory levels, ensuring timely replenishment of supplies for seamless catering services.
- Implemented best practices in food safety and sanitation, contributing to compliance with health regulations.
- Trained new staff on catering procedures and service standards, fostering a collaborative team environment.
- Streamlined workflow processes to improve efficiency during event execution, enhancing overall guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured compliance with health regulations by maintaining a sanitary work environment and training staff on safe food handling practices.
- Maintained accurate records of event details, invoices, contracts, ensuring streamlined organization across all aspects of the catering process.
- Fostered enjoyable event atmosphere through friendly guest interactions.
- Developed strong relationships with clients through clear communication and proactive problem-solving skills.
- Coordinated seamless transitions between meal courses through effective communication with servers during events.
Deliver Driver Helper
UPS
New York
06.2020 - 01.2022
- Assisted drivers in loading and unloading packages efficiently.
- Supported route planning to ensure timely deliveries and optimal logistics.
- Communicated with team members to coordinate daily delivery schedules.
- Maintained safety protocols while handling packages during transit.
Delivery Driver Helper
UPS
New York
10.2019 - 01.2020
- Assisted drivers with loading and unloading packages, ensuring efficient delivery processes.
- Followed safety protocols to maintain a secure working environment during deliveries.
- Collaborated with team members to optimize delivery routes, enhancing efficiency.
- Supported inventory management by organizing and tracking packages in the warehouse.
- Communicated effectively with customers to address inquiries and provide service updates.
- Adapted quickly to changing schedules and priorities, demonstrating flexibility in duties.
- Utilized handheld devices for package tracking and delivery confirmation, ensuring accuracy in records.
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Optimized package retrieval at each stop through a thorough understanding of the truck's layout and organization of packages according to delivery sequence.
- Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
- Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
- Demonstrated punctuality and reliability by consistently arriving on time for work shifts, contributing to smooth daily operations.
Ramp Agent
Triangle Services
New York
01.2018 - 06.2019
- Loaded and unloaded cargo from aircraft in compliance with safety regulations.
- Operated ground support equipment to facilitate efficient aircraft turnaround.
- Conducted pre-flight inspections of equipment to ensure operational readiness.
- Collaborated with team members to streamline cargo handling processes and improve efficiency.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Education
High School Diploma - Computer Science
Bethel Christian Academy
Queens, NYNo Degree -
New York City College of Technology
Brooklyn, NYSkills
- Food preparation
- Event setup
- Inventory management
- Food safety compliance
- Sanitation practices
- Customer relationship management
- Complaint resolution
- Record management
- Inquiry handling
- Service delivery improvement
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Customer engagement
- Strategic sales
- Key stakeholder relationship building
- Team development
- Senior leadership support
- Escalation management
- Follow-up skills
- Shipping procedures
- Quality control
- Brand representation
- Staff education and training
- Minute taking
- Relationship building
- Multitasking and organization
- Empathy and patience
- Conflict resolution
- Punctuality and reliability
- Money handling
- Refunds processing
- Assertiveness
- Creative problem solving
- Retail marketing
- Product and service solutions
- Customer relations
- Problem resolution
- Product education
- Product sales
- Documentation
- Retail store support
- Customer education
- Order processing
- Customer relationship management (CRM)
- Adaptability and flexibility
Websites
Timeline
Customer Service Representative
Ace concepts inc
01.2026 - Current
Catering Associate
Do&co
07.2024 - Current
Deliver Driver Helper
UPS
06.2020 - 01.2022
Delivery Driver Helper
UPS
10.2019 - 01.2020
Ramp Agent
Triangle Services
01.2018 - 06.2019
High School Diploma - Computer Science
Bethel Christian Academy
No Degree -
New York City College of Technology