Latricia Scott
Denton,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Luce research
Colorado Springs
02.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
CashMax
Denton
01.2022 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
Customer Service Representative
HealthEquity, Inc.
Denton
06.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Associate
DTLR, Inc
Denton
01.2019 - 12.2020
- Built relationships with customers to encourage repeat business.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
Infant Room Teacher
ABC PRESCHOOL
Denton
01.2018 - 05.2019
- Provided a safe, nurturing, and stimulating environment for infants.
- Observed and documented each infant's growth, behavior and developmental milestones.
- Assisted in changing diapers, feeding meals and snacks to infants according to individual needs.
- Maintained cleanliness of classroom environment at all times.
- Carried out regular health checks on each infant including temperature taking and other assessments as needed.
- Engaged in positive interactions with children such as reading books or playing games to encourage learning and socialization skills.
Education
BBA -
Strayer University
Washington, DC10-2025
High school or equivalent in Cosmetology -
Ogle School Hair Skin Nails-Denton
01.2015
High School Diploma -
Hooks High School
Hooks, TX06-2013
Skills
- Appointment Scheduling
- Account Updating
- Have very good people skills
- Customer Relations
- Good with kids
- Love to clean
- Retail Sales (2 years)
- Crew Member
- Fast Food
- Food Service
- Food Prep
- Hair Styling
- Childcare
- Teaching
- Toddler Care
- Babysitting
- Cleaning Experience
- Early Childhood Education
- Front Desk
- Infant Care
- Meal Preparation
- Classroom Management
- Time Management
- Cash Handling
- Nannying
- Documentation review
- Typing
- Cold Calling
- Special Needs
- Tutoring
- Caregiving
- Communication Skills
- Windows
- Customer service
- Live chat
- Upselling
- Sales
- Inside sales
- Cash handling
- Telemarketing
- Account management
- Cold calling
- Cash register
- IOS
- Retail sales
- Direct sales
- Research
- Cash management
- Social media management
- Cooking
- Restaurant experience
- Early childhood education
- Toddler care
- Classroom management
- Infant care
- Meal preparation
- Cleaning
- Food preparation
- Assistant manager experience
- Food service
- Hair styling
Certification
- Cosmetology license (05/2015 - 05/2020)
- Early Childhood Education CPR
- First Aid Certification
- Food Handler Certification
- Child Development Associate Certification
References
References available upon request.
Timeline
Customer Service Representative
Luce research
02.2022 - Current
Assistant Manager
CashMax
01.2022 - 10.2023
Customer Service Representative
HealthEquity, Inc.
06.2021 - 02.2022
Sales Associate
DTLR, Inc
01.2019 - 12.2020
Infant Room Teacher
ABC PRESCHOOL
01.2018 - 05.2019
BBA -
Strayer University
High school or equivalent in Cosmetology -
Ogle School Hair Skin Nails-Denton
High School Diploma -
Hooks High School
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