Ilda Alves
North Providence,RI
Summary
Ilda alves Customer Service Representative with a proven track record at Manuel Business, excelling in customer relations and problem resolution. Skilled in active listening and data entry, I consistently enhance customer satisfaction and streamline appointment scheduling, ensuring efficient service delivery and fostering positive client experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Manuel Business
06.2013 - 05.2016
Customer service
Education
High School Diploma -
New Bedford High School
New Bedford, MASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Professional telephone demeanor
- Customer satisfaction measurement
- Payment processing
- Scheduling
- Appointment scheduling
- Documentation
- Quality control
- Stock management
- Delivery scheduling
- Lead generation
Languages
English, Portuguese, Spanish, and creole
Native or Bilingual
Timeline
Customer Service Representative
Manuel Business
06.2013 - 05.2016
High School Diploma -
New Bedford High School
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