Gabriel Garcia
Tolleson,AZ
Summary
Mortgage professional with strong background in financial services and deep understanding of loan origination, underwriting, and customer relationship management. Adept at fostering team collaboration and driving results in fast-paced environments. Highly skilled in risk assessment, regulatory compliance, and client consultation, ensuring seamless and efficient processes. Reliable and adaptable, known for consistently meeting organizational goals and supporting evolving business needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Online Components
03.2025 - Current
- Assisted customers with inquiries, providing accurate product information and support.
- Processed orders efficiently using CRM software to ensure timely fulfillment.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Maintained detailed records of customer interactions for improved service continuity.
- Managed client relationships, ensuring alignment with strategic objectives and enhancing customer satisfaction.
- Collaborated with cross-functional teams to develop tailored solutions for diverse client needs.
Sr Fraud Analyst Ll
Bank of America
08.2022 - 03.2025
- Analyzed transaction patterns to identify potential fraud cases and mitigate risks.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve response times.
- Utilized data analytics tools to monitor account activity and flag suspicious behavior effectively.
- Conducted thorough investigations into fraudulent claims, gathering evidence for resolution and reporting purposes.
Mortgage Officer
Chase Bank
10.2021 - 08.2022
- Evaluated client financial profiles to determine appropriate mortgage solutions.
- Processed mortgage applications, ensuring compliance with industry regulations and internal policies.
- Facilitated communication between clients, underwriters, and loan processors to streamline approval process.
- Conducted market research to identify competitive mortgage products and improve client offerings.
- Cultivated a network of trusted referral partners within related industries such as insurance providers, builders, and financial planners for mutual business development opportunities.
- Contributed to company growth by consistently meeting or exceeding sales targets for new mortgage originations.
- Provided insights on product offerings, aligning solutions with client goals to drive engagement and retention.
- Maintained detailed records of account interactions, ensuring accurate tracking of progress against strategic plans.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05-2021
Skills
- Pipeline management
- CRM software proficiency
- Client relationship building
- Account servicing
- Document review
- Industry networking
- Verbal communication
- Excellent communication
- Critical thinking
- Account management
- Account oversight
- Goals and performance
Timeline
Customer Service Representative
Online Components
03.2025 - Current
Sr Fraud Analyst Ll
Bank of America
08.2022 - 03.2025
Mortgage Officer
Chase Bank
10.2021 - 08.2022
Bachelor of Science - Criminal Justice
Arizona State University
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