NAELY C. DEL ROSARIO
Clifton,NJ
Summary
Diligent in any position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wonder
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing workflows, enhancing overall efficiency and response times.
- Mentored new team members on customer service protocols and system usage.
- Implemented feedback mechanisms to improve service quality and customer satisfaction scores.
Kitchen Manager
Chipotle Mexican Grill
02.2024 - 03.2025
- Company Overview: Company Overview: New Jersey
- Food order, scanner delivery, post invoice, manage the team of prep and grill, customer service, grill, cashier, cash count, inventory, critical item (CI), etc.
- Oversaw daily kitchen operations, ensuring compliance with food safety standards and quality control.
- Trained and mentored staff on cooking techniques and menu preparation to enhance efficiency.
Analyst
Agencias Navieras Rannik
12.2022 - 05.2023
- Company Overview: Company Overview: Dominican Republic
- Analyst the line Ocean Network Express (ONE), unbilled, banks reconciliation, manage system OPUS, vessel demurrage and detention
Accounting Assistant
Star Products Laboratories
02.2021 - 12.2022
- Company Overview: Company Overview: Dominican Republic
- Account payable, account receivable, purchase order, bank reconciliation, inventory
Education
Bachelor of Science - Accounting
Universidad Tecnológica De Santiago UTESA
Dominican Republic12.2020
No Degree - Taxation
DK Taxes
New York, NY12-2024
Skills
- Multitasking and organization
- Food safety compliance
- Inventory management
- Food preparation
- Sanitation
- Safe food handling
- Food safety
- High volume dining
- Problem-solving
- Attention to detail
- Staff training and development
- Kitchen management
- Customer service
- BOH operations
- Inventory control
- Cleaning and sanitation
- Portion control
- Flexible schedule
- Team collaboration and leadership
- Monitoring food preparation
- Self motivation
- Back of house management
- Reliable and responsible
- Multitasking
- Reliability
- Employee monitoring
- Food preparation management
- Shift coverage
- Catering coordination
- Leadership development
- Sales projections
- Order delivery practices
- Scheduling coordination
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Documentation
- Administrative support
- Staff training
- Account updating
- Office equipment proficiency
- Bank reconciliation
- Cash counnt
- Account payable
- Account receivable
Certification
- ServSafe Certification
- 25836324
LANGUAGES
Spanish - Native
English - Intermediate
Timeline
Customer Service Representative
Wonder
09.2025 - Current
Kitchen Manager
Chipotle Mexican Grill
02.2024 - 03.2025
Analyst
Agencias Navieras Rannik
12.2022 - 05.2023
Accounting Assistant
Star Products Laboratories
02.2021 - 12.2022
Bachelor of Science - Accounting
Universidad Tecnológica De Santiago UTESA
No Degree - Taxation
DK Taxes
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