Maritsa Chappell
Executive RV Repair
Pensacola,CA
1
Language
6
years of professional experience
Dedicated customer service professional with extensive experience providing exceptional support in virtual environments. Known for adaptability and a results-driven approach, leveraging strong communication, problem-solving, and time management skills to enhance service efficiency. Recognized for dependability and a collaborative spirit that drives consistent performance.
Work History
Remote Customer Service
11 Months- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Coordinated with service department to invoice customers accurately for repairs and maintenance work performed on their vehicles.
- Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
- Utilized social media platforms effectively to promote catering services and engage potential customers directly online.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Managed daily operations at the front desk, including ticket sales, membership registrations, and customer service inquiries.
Pharmaceutical Sales Representative
3 Months- Developed and maintained relationships with healthcare professionals in the area.
- Collaborated with pharmacy team to enhance customer service experience.
- Managed prescription refill requests and processed insurance claims accurately.
- Managed inventory of prescription medications and over-the-counter products.
- Collaborated with pharmacy team to ensure optimal customer service.
- Assisted customers in understanding medication usage and side effects.
- Analyzed customer feedback survey data to pinpoint specific areas for product and service improvement.
- Resolved any customer complaints or issues in an efficient manner.
- Analyzed data from customer feedback surveys to identify areas of improvement in our offerings.
- Guided customers on prescription refill processes.
- Provided guidance on prescription refills when appropriate.
- Educated healthcare providers on key pharmaceutical products and services to support informed prescribing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
2 Months- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted cash drawer at shift start to confirm accuracy and ensure adequate change for transactions.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Replenished shelves with products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
Sales Associate
9 Months- Greeted customers, delivering exceptional service that enhanced shopping experience.
- Assisted customers in product selection, sizing, and styling to ensure satisfaction.
- Provided accurate information about products, prices and services.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
Administrative Intern
1 Month- Provided administrative support to staff members.
- Answered incoming calls from customers or prospects and routed them to appropriate personnel.
- Greeted visitors at the front desk and assisted them.
- Coordinated appointments for department heads, optimizing schedules with internal and external contacts.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scanned documents into digital formats for storage on shared drives or emailing purposes.
- Updated customer records in databases ensuring accuracy of information.
- Proofread documents prior to submission ensuring accuracy of content and formatting.
- Prepared reports, memos, letters, and financial statements, ensuring timely and accurate documentation.
Education
Some College (No Degree) - Computer Information Technology
Skills
Customer service
Clear communication
Customer relationship management
Problem solving
Technical support
Complex problem solving
Time management
Service coordination
Financial transactions
Product fulfillment
Customer engagement
Transaction processing
Cash register operation
Cash register systems
Financial oversight
POS systems
Transaction processing
Promotional offers
Returns processing
Database management
Cybersecurity basics
Transaction management
Relationship building
Multitasking organization
Product promotion
Healthcare knowledge
Call plans
Follow-up strategies
Customer relationship management
Goal-Oriented
Languages
Spanish
Professional
Education and Training
true
Timeline
Remote Customer Service
Executive RV Repair
08.2025 - 07.2026Read More
Pharmaceutical Sales Representative
walmart pharmacy
04.2025 - 07.2025Read More
Cashier
Wimpy's Diner
06.2022 - 08.2022Read More
Sales Associate
Burlington
04.2021 - 01.2022Read More
Administrative Intern
C Trust Staffing
01.2021 - 02.2021Read More
Fresno City College
Some College (No Degree) from Computer Information Technology
Read More