Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Hi, I’m
Shadiqqua Dismuke
Columbus,MS
Summary
Overview
1
Certification
Work History
WhirlpoolRemote
Customer Care Representative
08 2025 - 04 2026
Job overview
- Resolved customer inquiries through various channels, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track and manage customer interactions, ensuring accurate record-keeping.
- Collaborated with cross-functional teams to streamline service processes and reduce response times.
- Trained new representatives on product knowledge and customer service best practices, fostering team development.
Walmart Columbus, MS
Pharmacy Technician
01.2025 - 07.2025
Job overview
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare professionals to resolve prescription-related issues efficiently.
- Educated customers on proper medication usage and potential side effects.
- Assisted pharmacists in managing medication inventory and maintaining accurate stock levels.
Apple
Support technician/Billing Rep
06 2022 - 12 2024
Job overview
- Assisted Apple customers remotely with technical and billing support, resolving issues efficiently
- Demonstrated knowledge of company software and systems used in daily operations.
- Has a strong understanding of company software, and systems
- Answered customer inquiries and resolved issues related to Apple products and services
- Utilized understanding of company policies and procedures to ensure compliance and operational integrity.
- Maintained exceptional performance metrics and consistently met all performance goals
Broadpath Remote
Healthcare Representative
07 2021 - 04 2022
Job overview
- Educated patients on insurance coverage and calculated copays to ensure clarity in financial responsibilities.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Coordinated referral management with clinic staff to enhance access to specialty care for patients.
- Guided patients through healthcare journey by connecting them with vital resources within and outside the organization.
Education
Columbus High SchoolColumbus, MS
High school diploma from Highschool
05.2014
University Overview
Completed call required courses in order to obtain a high school diploma
South UniversitySavannah Georgia
from Psychology
01.2027
University Overview
Currently enrolled and will graduate in 2027
Skills
- First call resolution
- Phone etiquette
- Documentation and reporting
- Appointment scheduling
- Problem solving
- Collaborative work
- Quality assurance
- Iterative problem solving
- Communication
- Industry knowledge
- Multitasking
- Goal-oriented
- Teamwork
- Empathy
- Dependable
- Order management
- Written communication
- Driven
- Multitasking
- Time management
- Task prioritization
- Problem solving
- Pays attention to detail
- Adaptability
- Knowledgeable
- Relationship building
- Client relations
- Product knowledge
- Product expertise
- Scheduling appointments
- Reporting and documentation
- Decision-making
- Decision-making tools
- Multitasking organization
- Critical thinking
- Customer interaction
- Problem resolution
- Relationship building
Certification
Certified Pharmacy Technician, East Mississippi Community College, 07/01/23, 11/30/23, Completed training needed in order to become a certified pharmacy technician, Has a strong understanding of medical terminology, Completed all required training, and clinicals in order to obtain certification, Understands the anatomy of the human body, How to use the correct math skills in order to order the correct quantities of medication, Is able to locate, dispense, package, and label prescribed medications that are reviewed by pharmacists, Has knowledge of healthcare insurance, and how it goes hand in hand with filling medication, Understand, and knows how to use HIPAA laws, Is able to read doctors' writing, and understand the names, and meanings of medication, Role played, completed hours, courses, and clinicals required to obtain certification
Timeline
Pharmacy Technician
Walmart
01.2025 - 07.2025
Customer Care Representative
Whirlpool
08 2025 - 04 2026
Support technician/Billing Rep
Apple
06 2022 - 12 2024
Healthcare Representative
Broadpath
07 2021 - 04 2022
Columbus High School
High school diploma from Highschool
05/2014
South University
from Psychology
01/2027