Ashley Wells
Brandon,MS
Summary
Motivated and versatile professional with over seven years of experience in customer-facing roles, healthcare support, and client service. Proven ability to manage complex tasks, deliver personalized care, and solve problems efficiently in fast-paced environments. Known for strong communication skills, adaptability, and dedication to quality service, with a background that includes insurance, healthcare, retail, and beauty industries.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent/customer Representative
State Farm
Byram, MS
07.2025 - Current
- Support customers in navigating property and casualty as well as life and health insurance.
- Explain policy coverages, deductibles, limits, and endorsements to help customers make informed decisions.
- Process policy changes, renewals, billing inquiries, and payment transactions.
- Prepare and review insurance quotes while identifying opportunities to meet customer needs.
- Handle claims inquiries and provide guidance throughout the claims process.
- Maintain accurate customer records and documentation.
- Deliver exceptional customer service while building and maintaining client relationships.
Optician
Professional EyeCare Associates
Brandon, MS
01.2023 - 07.2025
- Provide personalized care to ensure patient comfort and satisfaction.
- Fit, adjust, and repair eyeglasses tailored to individual needs.
- Maintain strong knowledge of lens designs and current optical advancements.
- Pulling and filing vision insurance.
- Guide patients in frame selection based on prescription and face shape.
- Process insurance claims: reading, pulling, and filing accurately.
- Resolve patient issues through proactive problem-solving.
Optometrist Technician
Professional EyeCare Associates
Brandon, MS
11.2022 - 01.2023
- Performed pretesting and diagnostic exams.
- Collected and documented patient medical history.
- Operated ophthalmic instruments and supported eye exams.
- Assisted with contact lens fittings and patient education.
Hairstylist
Salon 11
09.2020 - 11.2022
- Consulted with clients to determine hair care needs and styles.
- Provided haircutting, coloring, and styling services.
- Maintained cleanliness and sanitation of tools and workspaces.
- Managed time effectively in a fast-paced environment.
Optometrist Technician/Floater
Taylor EyeCare
07.2016 - 09.2020
- Conducted diagnostic testing and maintained exam rooms.
- Handled patient intake and documentation.
- Assisted with contact lens inventory, ordering, and patient instruction.
- Provided eyeglass fittings, repairs and adjustment services.
Education
High School Diploma - undefined
Homeschool/GED
01.2017
Skills
- Customer Service & Client Relations
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Communication & Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Insurance Policy Servicing
Certification
- Property & Casualty License
- Life & Health License
Timeline
Insurance Agent/customer Representative
State Farm
07.2025 - Current
Optician
Professional EyeCare Associates
01.2023 - 07.2025
Optometrist Technician
Professional EyeCare Associates
11.2022 - 01.2023
Hairstylist
Salon 11
09.2020 - 11.2022
Optometrist Technician/Floater
Taylor EyeCare
07.2016 - 09.2020
High School Diploma - undefined
Homeschool/GED