LYNSIE HOPSECGER

• Assist clients with policy servicing, billing questions, coverage changes, and claims guidance while providing exceptional customer support.
• Educate customers on insurance products, coverage options, and policy benefits to help them make informed decisions.
• Build long-term client relationships through effective communication and personalized service.
• Maintain accurate policy documentation while ensuring compliance with company standards.
• Collaborate with team members to improve workflow efficiency and provide timely customer service.

• Supervised daily operations while leading and mentoring staff to maintain efficient workflows and high-quality customer service.
• Coordinated patient scheduling, insurance authorizations, and communication between doctors, technicians, and patients.
• Assisted customers in selecting eyewear by balancing prescription requirements, lifestyle needs, and budget.
• Trained new employees and delegated daily responsibilities to maintain productivity and operational efficiency.
• Managed inventory, repairs, referrals, and quality control while maintaining accurate records.
• Resolved customer concerns professionally, creating positive experiences and long-term relationships.
• Implemented process improvements that increased efficiency and supported overall store performance.

Managed all daily store operations including scheduling, staffing, inventory, merchandising, cash handling, and customer service.

• Monitored sales performance and implemented merchandising strategies to maximize revenue.
• Supervised and coached employees while fostering a positive and productive work environment.
• Ensured store compliance with company standards while maintaining a clean, organized, and safe environment.

• Supported daily operations through staff supervision, inventory management, customer service, and cash handling.
• Resolved customer concerns quickly while maintaining a positive shopping experience.
• Assisted with scheduling, merchandising, and employee training.