Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sydney Gooley

Sydney Gooley

Harrison Twp ,MI

Summary

Detail-oriented professional with a Bachelor’s degree in Business Management with a healthcare focus and experience across healthcare, insurance, and hospitality management. Strong background in customer service, operations, and administrative support. Known for clear communication, leadership skills, and the ability to thrive in fast-paced, high-responsibility environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative – Insurance

Essential Services Company
01.2024 - Current
  • Provided customer support for insurance-related inquiries including policy details, billing, and coverage explanations
  • Assisted clients with issue resolution while maintaining confidentiality and compliance
  • Accurately processed documentation in a high-volume environment
  • Delivered professional and empathetic service to clients navigating insurance matters

Manager & Server

Travis Restaurant
01.2017 - 01.2025
  • Managed daily restaurant operations including staff supervision and scheduling
  • Delivered high-quality customer service in a fast-paced environment
  • Handled cash management, customer concerns, and staff training

Patient Care Technician

St. John Ascension Hospital
06.2021 - 08.2021
  • Supported daily operations in a healthcare setting
  • Assisted with administrative and patient-related tasks while adhering to HIPAA regulations
  • Collaborated with healthcare staff to ensure smooth workflow and patient support

Education

Bachelor of Business Management - Healthcare Focus

Wayne State University
Detroit, MI
05.2024

Skills

  • Customer Service & Client Relations
  • Insurance & Healthcare Operations
  • Leadership & Team Management
  • Administrative Support
  • HIPAA Compliance
  • Communication & Documentation
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Account management
  • Email management
  • Team collaboration

Certification

  • CPR Certified
  • Basic Life Support (BLS) Certified

Timeline

Customer Service Representative – Insurance

Essential Services Company
01.2024 - Current

Patient Care Technician

St. John Ascension Hospital
06.2021 - 08.2021

Manager & Server

Travis Restaurant
01.2017 - 01.2025

Bachelor of Business Management - Healthcare Focus

Wayne State University
Sydney Gooley