Saran Diane

Assess customer needs and communicate appropriate insurance solutions in accordance with company guidelines.

Explain policy provisions, coverage options, and insurance processes to support informed customer decisions.

Assisted customers with insurance products, policy information, coverage questions, and account servicing needs to ensure informed decision-making.

Supported customer satisfaction and retention by delivering professional communication, responsive service, and clear explanations of insurance information.

Apply active listening, critical thinking, and problem-solving skills to manage customer inquiries and resolve service issues.

Researched account details, addressed policy-related concerns, and identified appropriate resolutions to enhance customer experience.

Maintain accurate customer records and document interactions using GEICO systems.

Balance multiple customer needs while maintaining accuracy, professionalism, and adherence to established procedures.

• Explained pharmacy benefit information, prescription coverage requirements, and applicable plan procedures to help members understand their benefits.
• Assisted members with pharmacy benefit inquiries, prescription coverage questions, and benefits-related concerns.
• Guided members through pharmacy benefit processes and communicated next steps for resolving coverage-related concerns.
• Researched member account information and addressed questions related to prescription claims, medication coverage, and benefit eligibility, as applicable to the member’s plan.
• Documented member interactions, inquiries, and resolutions accurately using designated systems and established procedures.
• Handled confidential member information in accordance with applicable privacy requirements and company policies.
• Delivered empathetic, professional service while navigating sensitive medication access and prescription benefit concerns.
• Collaborated with appropriate support teams to address complex inquiries and facilitate timely follow-up.
• Managed multiple member inquiries while maintaining accuracy, professionalism, and service quality.